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Windows 7: BSOD during sleep, restart and shutdown. Error 0x000009x

28 Nov 2013   #1
pbrownless

Windows 7 64 bit
 
 
BSOD during sleep, restart and shutdown. Error 0x000009x

Hi guys,

I posted a couple weeks ago on here about an issue with my new laptop which luckily you were able to solve within a very short time, so I thought I would try again.
I no longer have any issues of BSOD during use of my laptop, but when I shut the lid for it to sleep, or sometimes during an attempted restart the BSOD occurs.

Attached are the files from the diagnostic tool!

On a non BSOD related note. My laptop has the intel(r) centrino(r) advanced-n 6235 wireless chipset in it which drops out and disables itself regularly. A potential fix I found on the internet was to roll back the drivers to a much earlier one, however the driver for this device was what caused the original BSODs which are now solved. Any guidance on this?

Thanks a lot,
PEter


My System SpecsSystem Spec
.
28 Nov 2013   #2
YoYo155

Windows 10
 
 

Hi pbrownless .

I'm afraid I have some bad news :\ .
Your description in the second paragraph along with the most recent dump (and it's consistent
among the rest of them for that matter) leads me to believe that you might have a defected hardware.
The bug checks are all 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.
Just by looking at the unloaded modules, we see the problematic NETwsw00.sys and a hibernation
driver which are both inline with you original post, given that you had troubles in the past regarding
this driver/hardware and that it is recently misbehaving in general i would consider an RMA if that is an option.
Code:
Unloaded modules:
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`08986000 fffff880`08994000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0895c000 fffff880`08968000   hiber_pciide
fffff880`08968000 fffff880`08973000   hiber_msahci
fffff880`08973000 fffff880`08986000   hiber_dumpfv
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0896a000 fffff880`08978000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`0896a000 fffff880`08978000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`089a4000 fffff880`089b2000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0896a000 fffff880`08976000   hiber_pciide
fffff880`08976000 fffff880`08981000   hiber_msahci
fffff880`08981000 fffff880`08994000   hiber_dumpfv
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`0896a000 fffff880`08978000   monitor.sys
fffff880`0894f000 fffff880`0895c000   vwifibus.sys
fffff880`07e00000 fffff880`0894f000   NETwsw00.sys
fffff880`0895c000 fffff880`0896a000   monitor.sys
fffff880`05d19000 fffff880`05d27000   monitor.sys
fffff880`0898c000 fffff880`08999000   vwifibus.sys
fffff880`07e3d000 fffff880`0898c000   NETwsw00.sys
fffff880`05e00000 fffff880`05e71000   spsys.sys
fffff880`01986000 fffff880`01994000   crashdmp.sys
fffff880`01994000 fffff880`019a0000   dump_pciidex
fffff880`019a0000 fffff880`019ab000   dump_msahci.
fffff880`019ab000 fffff880`019be000   dump_dumpfve
Post back with your thoughts.
My System SpecsSystem Spec
29 Nov 2013   #3
pbrownless

Windows 7 64 bit
 
 

Hi Yoyo,

Thanks for your quick reply, that is very bad news if it is indeed a hardware issue!
I have to apologise as Im not in the know on these things, what is an RMA?

I have been searching for solutions to the 6235 wireless chipset, and the problems I am experiencing seem very widespread. Some have suggested that a fix is to roll back the drivers to one which was an earlier version than I ever had on my laptop. However I am not sure whether to do this due to the old driver I had which was causing the BSOD during regular use. Do you think it would be worth rolling back the drivers to check if it is a fix? Then it is at least a solution to the wireless problem, if not the BSOD on sleep?

Thanks,
Pete
My System SpecsSystem Spec
.

29 Nov 2013   #4
YoYo155

Windows 10
 
 

I hate being the bearer of bad news .

No need to apologize, an RMA is Return merchandise authorization.
Of course it's worth a shot, it can't get any worst in my opinion.
My System SpecsSystem Spec
29 Nov 2013   #5
pbrownless

Windows 7 64 bit
 
 

Thanks again Yoyo,

Bad news is better than my constant confusion as to why things arent working!
Will try the driver rollback and get in touch with the company I bought it from.

Pete
My System SpecsSystem Spec
29 Nov 2013   #6
YoYo155

Windows 10
 
 

Be sure to keep us in the loop .
My System SpecsSystem Spec
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