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Windows 7: My Dell Latitude shuts off unexpectedly when going to sleep

29 Nov 2013   #1
Legion

Windows 7
 
 
My Dell Latitude shuts off unexpectedly when going to sleep

I have a Dell Latitude with windows 7 and an core i5. It shuts down unexpectedly when I close the lid to put it to sleep and when I press the sleep button. This has been happening since monday 11/25/2013 around 5:30 pm. I scanned the whole computer multiple times using Kaspersky 2013 and it didn't detect any threats. I used system restore and it shut down unexpectedly again a few times untill I was able to somewhat restore it back but it shown me a message stating that it did not successfully restore. It detected 10 updates. I ran the update but the problem still persists. I was able to get this statement when it recovered:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80039B2060
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8003B32230
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112713-65504-01.dmp
C:\Users\Lawrence Louie\AppData\Local\Temp\WER-163364-0.sysdata.xml

Any help will be appreciated. Also I disabled windows gadget platform since Microsoft is discontinuing them.


My System SpecsSystem Spec
.
29 Nov 2013   #2
YoYo155

Windows 10
 
 

Welcome to Seven Forums Legion, the BCCode: 9f notation is a BSOD so please follow the Blue Screen of Death (BSOD) Posting Instructions .
My System SpecsSystem Spec
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 My Dell Latitude shuts off unexpectedly when going to sleep




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