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Windows 7: BSOD while talking with family on Skype

30 Nov 2013   #1
silverserpent

Windows 7 64-bit Home premium
 
 
BSOD while talking with family on Skype

Could I please have someone help me with this. This will have been the forth time this has happened in three months. I didn't get the chance to copy down the error code. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88002F65883
BCP3: FFFFF8800C82E120
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\113013-21184-01.dmp
C:\Users\Buster\AppData\Local\Temp\WER-77485-0.sysdata.xml


My System SpecsSystem Spec
.
30 Nov 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Please remove PC Tools Security as it is the cause of your BSOD. Use MSE in place of it.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88002f65883, fffff8800c82e120, 0}

*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : PctWfpFilter64.sys ( PctWfpFilter64+2883 )

Followup: MachineOwner
---------
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller & ESET online scanner:
Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive(s): Disk Check

Let us know if the BSOD's continue.
My System SpecsSystem Spec
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 BSOD while talking with family on Skype




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