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Windows 7: BSOD ntoskrnl.exe and dxgkrnl.sys related

30 Nov 2013   #1
Hackerlacka

Windows 7 Home Premium - 64-bit
 
 
BSOD ntoskrnl.exe and dxgkrnl.sys related

Hey!

My computer is a custom built computer ordered form a website called "Komplett.se". I've had problems with BSOD from the day I bought this computer (ca. 3-4 years ago). The BSOD doesn't follow a certain pattern, in other words it sometimes occur when playing games (for instance League of Legends) and sometimes when browsing the web (currently I am using Google Chrome). Today (30th of November) the screen froze when I was browsing the web and after a few seconds a blue screen appeard saying something about "A clock interrupt was not recieved on a seconday processor within the allocated time interval.", see attachment bellow - this is not what normally happens. What usually happens is that screen freezes and then I hear this constant continous tone "BEEEEEEEEEEEEP!" which doesn't stop until the computer is shut down. I've done some research and found out that a cotnious beep means that something is wrong with the powersupply to the motherboard (not sure if this fact is true or false thou).

I've also had problem with not beeing able to wake my computer up from powersaving mode (if this is relevant), computer fans runs but nothing is displayed on my screen (using HDMI cable).

I've followed the guide on how to grab and attach all the necessary files and hopefully I have done it correctly. I have also attached a print screen from a program called "Bluescreen view" if it helps. Thanks in advance!

/Robin aka Hackerlacka


My System SpecsSystem Spec
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01 Dec 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF, Hackerlacka .

The majority of the bug checks are a TDR (Timeout Detection & Recovery) and its not a real crash
in the sense that something wrong occurred in the Kernel.
Quote   Quote: Originally Posted by TVeblen View Post
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected.
.
.
.
.
There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components
  • More details HERE, please read.


What is the make, model and age of your PSU?
Fill out this form and post back the result:


Roll back your GPU driver to a known stable release:
Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.

  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.


Test for thermals and stability:
  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).

One of the bug checks (as you know) is a 0x101, unfortunately this bug check code doesn't contain enough information in the minidump file be analyzed fully.
Please upload the Kernel dump file using Dropbox or Skydrive, the file is located in the Windows directory
and is usually a few hundred Megabytes in size.
Code:
C:\Windows\MEMORY.dmp
My System SpecsSystem Spec
29 Mar 2014   #3
Hackerlacka

Windows 7 Home Premium - 64-bit
 
 

Hey, I am really sorry for my long inactivity. I really want to get this problem sorted out, so I have decided to follow the instructions you gave me in hope that someone will be willing into helping me further. I will post results soon.
My System SpecsSystem Spec
.

29 Mar 2014   #4
Hackerlacka

Windows 7 Home Premium - 64-bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Welcome to SF, Hackerlacka .
What is the make, model and age of your PSU?
Fill out this form and post back the result:
PSU: Chieftech - CFT - 650 - 14CS
My PSU is the same age as my computer which is approximate 3,5 years old.

The calculations showed: minimum PSU wattage: 472W, recomended PSU wattage: 522W

Note that I am not 100% sure that I filled in everything right.

More results coming soon
My System SpecsSystem Spec
29 Mar 2014   #5
Hackerlacka

Windows 7 Home Premium - 64-bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Welcome to SF, Hackerlacka .
Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.
Memtest 86+ has been running for a couple of hours now whitout finding any problems
My System SpecsSystem Spec
14 Apr 2014   #6
Hackerlacka

Windows 7 Home Premium - 64-bit
 
 
The solution!!

I just wanted to let you guys know that I have found the source to what's causing this problem. It turned out to be a faulty RAM-module. I simply tried each ram stick/module and set my computer in power saving mode and found the one that was causing the problem.

I've recently bought new RAM-modules and everything is working as intended. I still can't believe why I never tried this earlier, since I have had this problem for atleast 3,5 years now.

Thank you very much for all help :-)
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe and dxgkrnl.sys related




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