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Windows 7: Random BSOD, error 0x0000009f

10 Dec 2013   #11
dannytill

Windows 7 Ultimate x64
 
 

Is there anything else I can provide? I am not sure how my other post did not follow the BSOD posting rules. Can you clarify?


My System SpecsSystem Spec
.
13 Dec 2013   #12
YoYo155

Windows 10
 
 

You did follow them but please do so each time you experience a crash, that way we always get the most
up to date view of the system and also some dump files generated after BSOD's you might have missed.
My System SpecsSystem Spec
13 Dec 2013   #13
dannytill

Windows 7 Ultimate x64
 
 

Ok I did another grab all. I'm still not technically getting a BSOD or dump files. My computer just restarts and never tells me why. I did update a bunch of drivers based on the info I got on the driveragent.com website but I just had a restart this morning so I guess none of that fixed the problem. I do still have 5 more 'bad' drivers according to their analysis. Please help if you can. This problem has been going on for a long time and I cannot figure it out. What does the driver verifier do in diagnostic tool? Could that help at all?
My System SpecsSystem Spec
.

15 Dec 2013   #14
YoYo155

Windows 10
 
 

Well (as you said) no new dumps were recorded,

Please export and upload your system event log.

  1. Start → type eventvwr → hit Enter.
  2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
  3. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
  4. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
  5. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.
My System SpecsSystem Spec
16 Dec 2013   #15
dannytill

Windows 7 Ultimate x64
 
 

Ok as requested. Let me know if I can provide anything else. Thanks.
My System SpecsSystem Spec
17 Dec 2013   #16
YoYo155

Windows 10
 
 

Thanks for the files , I'll see if others can lend a hand with this case.
My System SpecsSystem Spec
18 Dec 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
My System SpecsSystem Spec
18 Dec 2013   #18
dannytill

Windows 7 Ultimate x64
 
 

Here you go. Thanks for helping out.
My System SpecsSystem Spec
19 Dec 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Delete them all:
  • ASUS Ai Charger: C:\Windows\system32\DRIVERS\AiCharger.sys
  • ATK Generic Function Service: C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys
  • ASUS Image Toolkit Disk Monitor Driver: C:\Windows\System32\Drivers\assd.sys
  • ATK WMIACPI Utility: C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys
All those are bloatware, and highly problematic. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
From the data you supplied earlier, some BSODs were caused by Norton.
Quote:
fffff880`037c3838 fffff880`05727af3Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\BASHDefs\20130208.011\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
BHDrvx64+0x94af3
Uninstall Norton and all Symentec products using Norton Removal tool. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.


Let us know the results.
My System SpecsSystem Spec
19 Dec 2013   #20
dannytill

Windows 7 Ultimate x64
 
 

I have attempted a clean install before and still got random reboots. Only afterwards did I re-install all of Asus' drivers to see if that helped. That being said I will give you suggestions a shot and let you know how it goes. Should I try all of these steps at once or should I start with the SPTD drivers and go from there?
My System SpecsSystem Spec
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 Random BSOD, error 0x0000009f




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