BSOD Driver power state failure


  1. Posts : 10
    Windows 7 64bit
       #1

    BSOD Driver power state failure


    Hi,

    My laptop has been having the following issue:

    Sometimes when I put my laptop into hibernate it experiences a blue screen of death and states that the problem is due to a driver power failure.

    I have a:

    Dell 1745
    500GB HDD
    4GB RAM
    Intel Core2 Duo CPU P7450 @ 2.13GHz

    Windows gives me the following information on the error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8003C9D060
    BCP3: FFFFF80004BA84D8
    BCP4: FFFFFA80049AFB80
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Also find the attached dump file.

    Thank you for any assistance.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Welcome Jack, please follow the Blue Screen of Death (BSOD) Posting Instructions :) .


    The dump file uploaded is a 0x9F which is DRIVER POWER STATE FAILURE that happens in
    transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
    or vice-verse. You can read more HERE.

    The most common cause is a device driver but sometimes it's the hardware itself
    that is at fault.

    Code:
    BugCheck 9F, {3, fffffa8003c9d060, fffff80004ba84d8, fffffa80049afb80}
    
    Probably caused by : pci.sys ◄//Being falsely accused.
    Code:
    !irp fffffa80049afb80
    Irp is active with 4 stacks 3 is current (= 0xfffffa80049afce0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800766d050 00000000 fffff80002ecb200-fffffa80092ac010 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for netw5v64.sys ◄//The actual culprit.
    *** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
     \Driver\netw5v64    nt!PopSystemIrpCompletion
    Not surprisingly the driver is very very old!
    Code:
    lmvm netw5v64
    start             end                 module name
    fffff880`0604a000 fffff880`06585000   netw5v64 T (no symbols)           
        Loaded symbol image file: netw5v64.sys
        Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
        Image name: netw5v64.sys
        Timestamp:        Thu Mar 26 18:21:24 2009


    Code:
    !devobj fffffa8003c9d060
    
    !devext fffffa8003c9d1b0
    
      Device State = PciStarted
      Vendor ID 8086 (INTEL)  Device ID 4232
      Header Type 0, Class Base/Sub 02/80  (Network Controller/'Other')
    
      Logical Device Power State: D0 ◄//Also known as S0.
      Device Wake Level:          D3 ◄//Also known as S3.
    Post more information as requested, and we will go from there :) .
      My Computer


  3. Posts : 3,056
    Windows 10
       #3

    Hi Jack :).
    You marked the thread as solved, which is good, but can you followup with a resolution for future reference?
      My Computer


  4. Posts : 10
    Windows 7 64bit
    Thread Starter
       #4

    I updated my Wifi driver and the problem has not happened again so I think this was the solution to my issue.
      My Computer


  5. Posts : 3,056
    Windows 10
       #5

    I see, thanks for the confirmation :).
    For any more issues, we are here.
      My Computer


  6. Posts : 10
    Windows 7 64bit
    Thread Starter
       #6

    Hi,

    Having put my laptop into hibernate this issue happened again.

    What I've notice is that this issue happens every now and again.

    Attached is my latest dump file.
      My Computer


  7. Posts : 3,056
    Windows 10
       #7

    Please post the complete set of files :) .

      My Computer


  8. Posts : 10
    Windows 7 64bit
    Thread Starter
       #8

    Apologies, for some reason that program only copied the dump file. However it has not worked and obtained all the require information. Please see the attached file.
      My Computer


  9. Posts : 3,056
    Windows 10
       #9

    Thanks :).

    It appears to be the same issue, intel wireless is notorious for causing this bug check.
    Please use your Service Tag to find the find the latest driver Dell is offering (Dell PC's are picky sometimes).


    Also follow this tutorial and try to try and mitigate the issue:




    While you're downloading drivers, update these as well:


    Code:
    lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff880`052f2000 fffff880`05909000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Aug 18 06:05:47 2009

    Code:
    lmvm iaStor
    Browse full module list
    start             end                 module name
    fffff880`01a0b000 fffff880`01da5000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Jun 15 12:08:54 2011

    Keep us posted :).
      My Computer


 

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