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Windows 7: BSOD at least once a day caused by ntoskrnl.exe

03 Dec 2013   #1
JacobT89

Windows 7 Ultimate x64
 
 
BSOD at least once a day caused by ntoskrnl.exe

Hello,

Lately I have been getting the BSOD a fair bit. At first it was about once a couple of weeks, then it started increasing. I did a full format of the HDD in an effort to stop it, it didn't work. It just started occurring more often. I've tried updating all of the drivers, didn't work. I've tried updating my BIOS, it didn't work. I've done a memory test, it showed up as no errors. I've tried swapping the HDD's, and same problem. Today I've just got 3 of them. Attached is a copy of the BSOD reports.

I looked up the CACHE_MANAGER error on google and it said it was either a video card driver issue or an anti-virus issue. I updated the driver, and still got it. I've never had a problem with the NOD32 before, so I didn't think it was that. I'm hoping it doesn't mean that my video card is about to die.

I also have another question which could be a stupid one. Would having 2 different brands of RAM cause problems like this? 2 sticks are the Kingmax Hercules DDR3 2100 ram, the other 2 are GSKILL Ripjaws DDR3 1600 ram.

I'm hoping someone can help me find the problem that's causing the crashes. Any help would be appreciated.

I noticed all of these problems started happening when I tried to reset the cmos. A lot of other errors have happened since then. I can't play a game because there is an error in the disc read, even though there is no disc in the DVD drive. I can't extract anything without corrupt file errors, even though I know for a fact that they're not corrupt. I can't mount image files, I can't burn anything, I can't use an internet browser without it crashing repeatedly. The internet drops out at random times, and sometimes the internet icon on the bottom right of the screen disappears completely and control panel doesn't pick up any connection. I can't view anything I put on the desktop without going to the desktop folder. It's just getting really frustrating. I've got a very basic understanding of computer repairs, but this is just way out of my depth.


My System SpecsSystem Spec
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03 Dec 2013   #2
JacobT89

Windows 7 Ultimate x64
 
 

Sorry, I just realized I had to use the tool posted on this site and add it to a zip file. The attachment has been updated.
My System SpecsSystem Spec
03 Dec 2013   #3
JacobT89

Windows 7 Ultimate x64
 
 

So it's just happened several times since I've posted this. That would be about 7 times in the past 24 hours, the other dump files aren't added because I just pressed the restart button before it finished.

This time it comes up with NTFS.sys error as well. I've attached an updated zip file that has the new dump files.

If anyone can help me out here, that would be good. I want to know what is causing this problem. This is effecting my studies when I constantly have to put up with this. It would be good not having to save my work after every sentence to make sure it's all saved just in case the BSOD comes up again.
My System SpecsSystem Spec
.

03 Dec 2013   #4
YoYo155

Windows 10
 
 

Welcome to SF JacobT89 .

The bug checks are memory related, please remove the Kingmax Hercules DDR3 2100 kit and observe
the system stability. If the system is still unstable try it the other way around switching the two kits.
Other than that I recommend testing the RAM.

Quote   Quote: Originally Posted by Arc
Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
03 Dec 2013   #5
JacobT89

Windows 7 Ultimate x64
 
 

Thanks. I will do the test now and post the results later. I would hate for it to be the motherboard, it's a $450 motherboard.

Out of curiosity, if it is the slots that are the problem, can they be replaced? The motherboard I use is a MSI Trinergy Big Bang.
My System SpecsSystem Spec
03 Dec 2013   #6
YoYo155

Windows 10
 
 

No, it would be a tough nut even for the manufacturer.
My System SpecsSystem Spec
04 Dec 2013   #7
JacobT89

Windows 7 Ultimate x64
 
 

I've had the test running for 9 passes and no errors. I'm going to keep it running overnight and see what shows up when I wake up.
My System SpecsSystem Spec
04 Dec 2013   #8
YoYo155

Windows 10
 
 

Thanks for the update .
Just to clarify, you are now using just one of kits (two modules/sticks)?
My System SpecsSystem Spec
04 Dec 2013   #9
JacobT89

Windows 7 Ultimate x64
 
 

I've got all of them in. Are you supposed to do the test differently?

12 passes and no errors.
My System SpecsSystem Spec
04 Dec 2013   #10
YoYo155

Windows 10
 
 

Hmm OK, I still have a feeling its the modules, most probably the different timings / Voltages.

Please run the system with only one kit at a time and asses the situation.

Reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!
My System SpecsSystem Spec
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 BSOD at least once a day caused by ntoskrnl.exe




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