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Windows 7: BSOD occuring randomly, possible hardware problem?

03 Dec 2013   #1
Dexcell

Windows 7 Home Premium 64-bit
 
 
BSOD occuring randomly, possible hardware problem?

I am getting random Bluescreens frequently whether I'm browsing or playing whatever... What I need is some help in analyzing these minidump files, if they would point out to some specific hardware error. Thanks in advance.


My System SpecsSystem Spec
.
03 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is Symantec/ Norton NIS/ N360 driver that caused the BSOD...
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff88004cf149f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : SYMNETS.SYS ( SYMNETS+e49f )

Followup: MachineOwner
---------
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
06 Dec 2013   #3
Dexcell

Windows 7 Home Premium 64-bit
 
 

Well I did not uninstall NIS because I want to use it. However it seems after I uninstalled Norton Utilities the problem hasn't occured since.

I do have Malwarebytes free as an add to NIS 2014. So for now it seems to have been solved. Previous bluescreen I had while back was solved by reseating the graphics card by the way :P
My System SpecsSystem Spec
.

06 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Dexcell View Post
Well I did not uninstall NIS because I want to use it. However it seems after I uninstalled Norton Utilities the problem hasn't occured since.

I do have Malwarebytes free as an add to NIS 2014. So for now it seems to have been solved. Previous bluescreen I had while back was solved by reseating the graphics card by the way :P
Good news. Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD occuring randomly, possible hardware problem?




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