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Windows 7: BSOD - nvlddmkm.sys - FFFFF8800F445E64

04 Dec 2013   #1
dilibau

Windows 7 Ultimate x64
 
 
BSOD - nvlddmkm.sys - FFFFF8800F445E64

I'm in a bit of a hurry here, so I'll try to be concise:

1. symptoms: some odd artifacts popped up yesterday after-noon while playing a game. 2 1/2 yo custom PC with just 1 hiccup about 2 weeks back, when the OS SSD died (replaced it, reinstalled, things went fine until yesterday). Also, the BIOS screen has some dotted lines now that were not present before (I've not updated the BIOS yet, but I highly doubt it has something to do with my issue - I will probably post a picture later on with that)
2. rig: W7 Ultimate x64 with all the updates (at the time of the crash), 12GB of RAM in triple channel (Mushkin RedLine), Gigabyte G1 Sniper MB, Nvidia 580GTX, 1x256GB Samsung 840Pro SSD + 1xCorsair F120 Force SSD + 2 external 1TB and 2TB USB WD HDDs
3. what I've done:

*uninstalled old NVidia drivers (which were the latest version 331.81) and installed a previous version (331.65) => still nothing
* removed video card from its former slot and inserted it in a slot underneath, after clearing the slots of dust and gently removing whatever particles were present on the video cards' connectors => still the same BSOD
* reinstalled W7 and 331.65 drivers => still the same BSOD
* inspected the MB/videocard visually for swollen components => nothing popped up at the first glance, but it's true I might've missed something

4. the BSOD-tool results are attached, along with some screenshots, however I must say the SF_diagnostic was run while in Safe Mode, so it might not reflect the situation accurately. So yeah, working in Safe Mode is OK, I'm writing this message right?... As soon as I want to boot in normal mode, puff...

What I want from you experts is a confirmation that the video card is effed up. I'd hate to find out it's the MB...

As usual, if in need of more info, let me know.

Thanks,
Dan


My System SpecsSystem Spec
.
05 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi dilibau.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Your BSOD is stop 0x116, which is display/graphics relater error.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of the PSU, too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
______________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800d5574e0, fffff8801001d034, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153034 )

Followup: MachineOwner
---------

10: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800d5574e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8801001d034, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+153034
fffff880`1001d034 803dee1a730000  cmp     byte ptr [nvlddmkm+0x884b29 (fffff880`1074eb29)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023e39c8 fffff880`10b5dcbc : 00000000`00000116 fffffa80`0d5574e0 fffff880`1001d034 00000000`00000000 : nt!KeBugCheckEx
fffff880`023e39d0 fffff880`10b5d9c6 : fffff880`1001d034 fffffa80`0d5574e0 fffffa80`0d54d010 fffffa80`0d558010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023e3a10 fffff880`0fe0ff07 : fffffa80`0d5574e0 00000000`00000000 fffffa80`0d54d010 fffffa80`0d558010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023e3a40 fffff880`0fe39b75 : 00000000`ffffffff 00000000`000008b2 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023e3b20 fffff880`0fe382bb : 00000000`00000102 00000000`00000006 00000000`000008b2 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023e3b50 fffff880`0fe0b2c6 : ffffffff`ff676980 fffffa80`0d558010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`023e3bf0 fffff880`0fe37e7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0b04f168 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`023e3d00 fffff800`0312a166 : 00000000`02705a0f fffffa80`0d54e060 fffffa80`09755040 fffffa80`0d54e060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023e3d40 fffff800`02e65486 : fffff880`03331180 fffffa80`0d54e060 fffff880`0333c1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`023e3d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+153034
fffff880`1001d034 803dee1a730000  cmp     byte ptr [nvlddmkm+0x884b29 (fffff880`1074eb29)],0

SYMBOL_NAME:  nvlddmkm+153034

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

10: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0feca000 fffff880`10b01000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Apr 2014   #3
dilibau

Windows 7 Ultimate x64
 
 

Sorry for the late reply, but in essence it was my video card. I replaced it with a 780GTX and now things are working smoothly again.

Cheers,
D
My System SpecsSystem Spec
.

05 Apr 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news!
My System SpecsSystem Spec
Reply

 BSOD - nvlddmkm.sys - FFFFF8800F445E64




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