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Windows 7: BSOD happen when in game and while browsing internet

04 Dec 2013   #1
zeeqreco

Windows 7 Ultimate x64
 
 
BSOD happen when in game and while browsing internet

my computer usually freezes and requires a restart and several switching on and off the computer to get the computer to run again... all of my hardware not over 1 year old


My System SpecsSystem Spec
.
04 Dec 2013   #2
Brink

64-bit Windows 10 Pro
 
 

Hello zeeqreco, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.
My System SpecsSystem Spec
05 Dec 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
Dont run any sort of disc clenup program before you upload another zip.

Anyway, we are seeing stop 0x116 and stop 0x9C from other data; and some storage controller failure.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
OS Name    Microsoft Windows 7 Ultimate
Version    6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

You are using 331.65 WHQL display driver. Use the 331.82 WHQL, get it from Latest NVIDIA ForceWare Video Drivers Windows 7.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of the PSU, too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Scan the system for possible virus infection with the following programs.
Do some Disc checks.
  1. Reseat the sata and power. If possible, Change the SATA cable, and apply the cable to an unused port on the motherboard.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Data Lifeguard Diagnostic for Windows: test the HDD.
Let us know the results.
My System SpecsSystem Spec
.

06 Dec 2013   #4
zeeqreco

Windows 7 Ultimate x64
 
 

i'll keep you updated im currently doing all listed method and may take sometime because my computer usually died in process... is there any way i can contribute to seven forum?
My System SpecsSystem Spec
07 Dec 2013   #5
zeeqreco

Windows 7 Ultimate x64
 
 

All done. the zip now contain latest minidump that happened a minute ago (at the time of uploading)with newly run sf diag tool

1.updated my win7 with SP1
2.updated my driver to the latest version
3.i have stress test my card for 5 minute and no artifact and errors
4.i have measured the PSU calculator and it needs 337w i have 650w
5.speccy snapshot contains in the zip file and taken while playing dota2 after 1 hour
6.Ran the Anti-rootkit utility tds killer no virus detected
7.i've run the check disk and no erorr and for the Data Lifeguard Diagnostic for Windows i ran the SMART test and it passed

but still a blue screen occurred minutes ago ( at the time of uploading)
My System SpecsSystem Spec
08 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This BSOD is another stop 0x116. So another display failure. And what we have till now .....
  1. Furmark passed.
  2. System is cool enough.
  3. Power supply is sufficient.
  4. Display driver is the latest.
So, on which display may fail? Only one thing about the system that may be said at this time, that is the display driver. Lately we have noticed that teh newer versions of the display driver is causing some issues in some systems. In that situation we should try a known good earlier version.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know how the computer is working with this particular driver version.
___________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8009f7f3e0, fffff8800f9fa2bc, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009f7f3e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f9fa2bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+99b2bc
fffff880`0f9fa2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0f8e9fa9)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`051e2a48 fffff880`0fcfd140 : 00000000`00000116 fffffa80`09f7f3e0 fffff880`0f9fa2bc ffffffff`c000009a : nt!KeBugCheckEx
fffff880`051e2a50 fffff880`0fcd0867 : fffff880`0f9fa2bc fffffa80`08604000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`051e2a90 fffff880`0fcfcf4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`09f7f3e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`051e2b40 fffff880`0fdcc03d : fffffa80`09911190 00000000`00000080 00000000`00000000 fffffa80`08584410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`051e2bc0 fffff800`02f5cbae : 00000000`02805e2a fffffa80`08338a00 fffffa80`066f0740 fffffa80`08338a00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`051e2c00 fffff800`02caf8c6 : fffff800`02e39e80 fffffa80`08338a00 fffff800`02e47cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`051e2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+99b2bc
fffff880`0f9fa2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0f8e9fa9)],0

SYMBOL_NAME:  nvlddmkm+99b2bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5280da75

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f05f000 fffff880`0fca0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
10 Dec 2013   #7
zeeqreco

Windows 7 Ultimate x64
 
 

Blue screen still happens after i installed the older version driver... and this time it happened while playing Dota 2 there are green stripes on screen then it freezes and restart is required... does dirty card make it run unstable(Dust)? and i need to change the HDD and graphic card?
My System SpecsSystem Spec
10 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, dirty cards can make it unstable. If there is dust allocation inside the computer, dismantle it. Clean everything inside, but very carefully. Clean the air vents and fan grills so that it can blow the hot air out easily.

While re-seating, apply new thermal paste to the CPU.



Also change the SATA cables etc.

Does it make the situation any better?
My System SpecsSystem Spec
26 Dec 2013   #9
zeeqreco

Windows 7 Ultimate x64
 
 
After 2 weeks... it have resurrected to haunt me once again

can i clean my computer internal using a hair dryer without the heat?
My System SpecsSystem Spec
27 Dec 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So you havent done it?

The BSODs will continue to occur in this case.

Yes, you may use air to clean the dust, but not a vacuum cleaner.
My System SpecsSystem Spec
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