Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Various blue screen codes when rendering videos in VideoStudio pro X5

05 Dec 2013   #1
TidalWaves

Windows 7 Ultimate 64 bit
 
 
Various blue screen codes when rendering videos in VideoStudio pro X5

So I've been having BSOD errors for 6 months now. After dealing with Microsoft for 5 months, they're basically told me that I'm on my own (after they admitted to causing the issue and recently installed a codec containing a virus on my computer which i have since removed). the whole issue started After Microsoft manually cleared my registry -without my permission- while trying to install office 2013.

I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.

One of the recent computer techs as well as the Corel Tech I was speaking to said something about a hardware driver issue being the culprit but no one is exactly sure. The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.

Here's what i've tried program wise to render the videos in to test if it was the program or not:
-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more (after recent RAM test and re- installation the rendering percentage can sometimes get to 80% before the computer freezes up solid or Bluescreens)
-Corel Video Studio Pro Ultimate X6: BSOD after 26% -Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present. when rendering other file formats, the program always encounters and error and closes
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present However, I noticed these other BSOD instances:
-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD
-When using my HD PVR to live stream my game play footage to friends
-Oncewhile installing Photoshop elements 10 while playing guild Wars 2

I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:
-7E < most common
-1E
-3B
-4A
-0A
-34 "cache Manager"< I got this one while installing Photoshop elements 10 while playing guild Wars 2

Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.

Here's my computer Specs:
Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)
(All drives are SATA drives)

Computer Drivers and updates were current and up to date before the recent clean install. Here's what I've tried:

-Taking the computer to 3 different computer technicians who tested the computer throughly and can't figure out what's going on as the hardware seems to be functioning properly.
-Motherboard BIOS is up to date currently. even clearing the CMOS did nothing.
-RAM was tested on the Mobo.
-Mem. test was run on the Ram. RAM passed
-Ram was taken out of the computer to test. Even with 4 GB or less in the computer, BSOD persisted. -One GPU was taken out of the computer. No difference.
-One shop said that did the same for each component, even swapping out the PSU and cords. No difference.
-RAM timings and voltage was reset to default after Microsoft changed my hardware settings while using a program to trigger the Bluescreens, which prompted in bluescreens while Windows booted, resulting in a system restore to fix the issue. CPU-Z still reports in correct timings while the BIOS reports correct timings.
-Windows was installed on the HDD and even then the computer continued to Bluescreen. Configuration did not have the SSD installed
- Tried using O/S without Service pack 1 update. Issue persisted
-tried using O/S wirh Service pack update. Issue persisted
-Microsoft tried disabling some of my devices with mixed results including: Slowness, freezing, my screen not responding despite being plugged in and programs not running or installing
-Tested computer with bare bones essential parts (one RAM stick , one GPU etc.)
-tested each Ram stick individually
- Setting (my SDD) AHCI as Sata mode only caused the computer to blue screen before reaching the desktop.

Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry. The computer is currently in the repair shop and according to the tech, it may be about another few days to maybe another week before I get the computer back. He can't figure out what the issue is either. The only BSOD logs i currently have are old ones from when the computer first started BSODing. I'll try to find them

Edit: here's the dump files. not sure why the formatting is messing up.


My System SpecsSystem Spec
.
05 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
05 Dec 2013   #3
TidalWaves

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Recently updated my post with the BSOD crash logs. Would like to remind everyone that previous (windows/Microsoft) Diagnostic tools encountered BSOD errors during installation and configuring Windows to create BSOD causes the computer to continuously BSOD during the boot process, requiring a system restore to be able to load to desktop.

Would also like to remind everyone that I can not currently get any current BSOD Logs as a Computer technition is trying once again to find the cause (he's tried everything to pinpoint the cause but like the other Repair ships i took the computer to before him, he's unable to find the cause of the Blue Screens) and I shoud have the computer back sometime this weekend or early next week at the latest
My System SpecsSystem Spec
.

Reply

 Various blue screen codes when rendering videos in VideoStudio pro X5




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Blue Screen while watching 1080p videos on YouTube
I was watching 1080p videos on YouTube and the Blue Screen of Death apeared. Twice. Mentioned something about physical memory crash. I think it's RAM, but not sure. Any tips? (error log in attachments)
BSOD Help and Support
Blue screen of death while gaming. Several Error codes.
Hi, I have no idea what I need to show you so if you just comment what you need and how I get to there on my computer. One error message is; SYSTEM_SERVICE_EXCEPTION Another one is; A clock interrupt was not received on a secondary processor within the allocated time interval. *** STOP:...
BSOD Help and Support
Laptop is getting blue screen playing videos
Hello, My Toshiba laptop windows7 64bit (Model name: satelitte C660-249 Part No.: PSC1GE) always gets a blue screen when playing i'm playing movies or when watching video's on youtube. I have already reinstalled my Laptop by booting Windows. In Factory I also have all the latest Adobe...
BSOD Help and Support
Blue screen Error with bug codes 0x0000009c
I am using toshiba Satellite L640 .its been 1 yrs since i bot my laptop. Its loaded with windows7 64 bit OS. Its showing blue screen at timeswith error code 0x0000009c . cant define when it happens. Gave for servicing they replaced the Mother board,checked for errors in Hard disk,Memory, changed...
BSOD Help and Support
Blue Screen codes....what happened here?
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF800031708BA BCP3: FFFFF8A001668120
BSOD Help and Support
Embedded Videos cause Blue Screen
I have a problem with embedded videos crashing, had a tech guy look at it and turns out to be the wireless driver, Fujitsu Siemens Computers WLAN 802.11b/g & win 7. Apparently No fix available yet? Plugged in a wireless adapter dongle and no problem?? S it must be in built wireless adapter. Any...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App