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Windows 7: BSOD While Browsing Internet Using Google Chrome

05 Dec 2013   #1
licketh

Windows 7 Ultimate x64
 
 
BSOD While Browsing Internet Using Google Chrome

past 2 week i am getting BSOD while browsing using google chrome


My System SpecsSystem Spec
.
05 Dec 2013   #2
licketh

Windows 7 Ultimate x64
 
 

i tried verifier after that i was getting continue 2 BSOD all the screen gets hang but no shutdown or autorestart i need to manually restart my computer after logging the BSOD error message was shown

this is the 2nd attachment when BSOD occurring after using Verifier
My System SpecsSystem Spec
06 Dec 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Based on the bugchecks, I would recommend you follow and complete the steps given below:

If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.
Code:
Start Menu\Programs\ASUS	Public:Start Menu\Programs\ASUS	Public
Start Menu\Programs\ASUS\AI Suite II	Public:Start Menu\Programs\ASUS\AI Suite II	Public
Start Menu\Programs\MSI Afterburner\SDK	Licketh-PC\Licketh:Start Menu\Programs\MSI Afterburner\SDK	Licketh-PC\Licketh
Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Make scans with Kaspersky TDSskiller and ESET Online scanner.

Daemon Tools/Alchohol is known to cause BSODs:
Code:
Start Menu\Programs\Alcohol 120%	Public:Start Menu\Programs\Alcohol 120%	Public
How to remove sptd.sys from system
Registry and SPTD problems | DAEMON Pro Help

Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000096, fffff800036e3a14, fffff8800732aff0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeWaitForSingleObject+224 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff800036e3a14, Address of the instruction which caused the bugcheck
Arg3: fffff8800732aff0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
nt!KeWaitForSingleObject+224
fffff800`036e3a14 440f22c0        mov     cr8,rax

CONTEXT:  fffff8800732aff0 -- (.cxr 0xfffff8800732aff0)
rax=0000000000000031 rbx=0000000000000031 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa800a6e3930 rdi=fffffa800ac72060
rip=fffff800036e3a14 rsp=fffff8800732b9d0 rbp=0000000000000000
 r8=fffff78000000008  r9=0000000000000000 r10=0000000000000001
r11=fffff88003365180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=fffffa800ac72168
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!KeWaitForSingleObject+0x224:
fffff800`036e3a14 440f22c0        mov     cr8,rax
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800036e3a14

STACK_TEXT:  
fffff880`0732b9d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x224


FOLLOWUP_IP: 
nt!KeWaitForSingleObject+224
fffff800`036e3a14 440f22c0        mov     cr8,rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KeWaitForSingleObject+224

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xfffff8800732aff0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KeWaitForSingleObject+224

BUCKET_ID:  X64_0x3B_nt!KeWaitForSingleObject+224

Followup: MachineOwner
---------
Please disable Verifier now as it did not give a beneficial output:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, 1a, fffff88003768778, fffff88003767fd0}

Probably caused by : netbt.sys ( netbt!NbtTdiOpenAddress+411 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 000000000000001a, The address that the exception occurred at
Arg3: fffff88003768778, Exception Record Address
Arg4: fffff88003767fd0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+0
00000000`0000001a ??              ???

EXCEPTION_RECORD:  fffff88003768778 -- (.exr 0xfffff88003768778)
ExceptionAddress: 000000000000001a
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 000000000000001a
Attempt to execute non-executable address 000000000000001a

CONTEXT:  fffff88003767fd0 -- (.cxr 0xfffff88003767fd0)
rax=fffff880037689b0 rbx=fffff88003768a70 rcx=0000000000000000
rdx=fffff88003768a78 rsi=fffff88003768a30 rdi=fffff88003768a78
rip=000000000000001a rsp=fffff880037689b0 rbp=fffffa8006d2b660
 r8=fffff88003768a70  r9=0000000000000004 r10=0000000000000100
r11=fffff880037689b0 r12=0000000000000000 r13=0000000000000001
r14=fffffa8006d09040 r15=0000000000000004
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
00000000`0000001a ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  000000000000001a

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c8100
GetUlongFromAddress: unable to read from fffff800038c81c0
 000000000000001a Nonpaged pool

FOLLOWUP_IP: 
netbt!NbtTdiOpenAddress+411
fffff880`047a3dc2 413bc6          cmp     eax,r14d

FAILED_INSTRUCTION_ADDRESS: 
+411
00000000`0000001a ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 0000000000000001 to 000000000000001a

SYMBOL_ON_RAW_STACK:  1

STACK_ADDR_RAW_STACK_SYMBOL: fffff88003768bb0

STACK_COMMAND:  dps FFFFF88003768BB0-0x20 ; kb

STACK_TEXT:  
fffff880`03768b90  fffffa80`096e12d0
fffff880`03768b98  00000000`00000000
fffff880`03768ba0  00000000`00000001
fffff880`03768ba8  fffff880`047a3dc2 netbt!NbtTdiOpenAddress+0x411
fffff880`03768bb0  00000000`00000120
fffff880`03768bb8  fffff800`0378012b nt!VfAvlLookupTreeNode+0x9b
fffff880`03768bc0  fffff980`0bc94000
fffff880`03768bc8  fffff980`0bc94ee0
fffff880`03768bd0  00000000`00000001
fffff880`03768bd8  fffffa80`06d2b660
fffff880`03768be0  fffff980`0bc94ee0
fffff880`03768be8  00000000`00000120
fffff880`03768bf0  fffffa80`06d2b660
fffff880`03768bf8  fffff980`0bc94ee0
fffff880`03768c00  00000000`00000000
fffff880`03768c08  fffff800`03b2e9dc nt!VfRemLockDeleteMemoryRange+0x8c


SYMBOL_NAME:  netbt!NbtTdiOpenAddress+411

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netbt

IMAGE_NAME:  netbt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79386

FAILURE_BUCKET_ID:  X64_0x7E_VRF_BAD_IP_netbt!NbtTdiOpenAddress+411

BUCKET_ID:  X64_0x7E_VRF_BAD_IP_netbt!NbtTdiOpenAddress+411

Followup: MachineOwner
---------

6: kd> lmvm netbt
start             end                 module name
fffff880`0476d000 fffff880`047b2000   netbt      (pdb symbols)          c:\symbols\netbt.pdb\3D581F5A08614A7CB02D71638469228D2\netbt.pdb
    Loaded symbol image file: netbt.sys
    Mapped memory image file: c:\symbols\netbt.sys\4CE7938645000\netbt.sys
    Image path: \SystemRoot\System32\DRIVERS\netbt.sys
    Image name: netbt.sys
    Timestamp:        Sat Nov 20 15:23:18 2010 (4CE79386)
    CheckSum:         00041134
    ImageSize:        00045000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     netbt.sys
    OriginalFilename: netbt.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  MBT Transport driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
.

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 BSOD While Browsing Internet Using Google Chrome




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