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Windows 7: BSOD everytime i start my laptop

06 Dec 2013   #1
anart

Windows 7 Home Premium
 
 
BSOD everytime i start my laptop

hello. i get a blue screen everytime i start my computer in normal mode. i've atached the dump file..
please help me. i want to know what the problem is
let me know if you need more information


My System SpecsSystem Spec
.
06 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi anart.

It is a stop 0x116, which is a display/graphics related issue.
Code:
BugCheck 116, {fffffa800e8844e0, fffff88004cf081c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+781c )

Followup: MachineOwner
---------
And the display driver is old enough.
Code:
fffff880`04c28000 fffff880`04c7b000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sun Nov 06 08:04:32 2011 (4EB5F238)
    CheckSum:         0005710B
    ImageSize:        00053000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also, as the computer is somehow old, do two other things, but after updating the display driver:

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

One more and very important thing, as it BSODs during startup. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and Cypress Trackpad drivers, CyCpIo and CyHidWin.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
06 Dec 2013   #3
anart

Windows 7 Home Premium
 
 

Thank you so much for your answer.

I tried to update the driver, like you advised me to, but i got this message:
"AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer.
The version of your graphics adapter is not supported.
Please contact your notebook manufacturer for a graphics driver update."

After that i unchecked some of the items from the Startup and my computer started normally. Could that be the only problem that caused the BSOD? I've been using it for some hours now and it's working, no crashes.
After about 2 hours the temperature of the CPU and motherboard has gone up to ~90 °C. I cleaned the fan a little but the temperature still rises up to 90 ° if i've got more programs running.
http://speccy.piriform.com/results/J...ejWz6alSahTZkw

I bought the computer in september 2012, i don't know if this means it's old or not but i've used it quite a lot.
My System SpecsSystem Spec
.

07 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For the display driver, try the automatically detect option here?
Download

The temperature seems to be very high. You need to get the laptop serviced. A cleaning of the air vents and the fan grills is required. Also re-applying the thermal paste is needed.



But as it is a laptop, you should not attempt these at your own, better you take help of a technician who can do it.

Also, get a cooling pad for the laptop.
My System SpecsSystem Spec
07 Dec 2013   #5
anart

Windows 7 Home Premium
 
 

thank you for your reply

i did try the automatic option. i get that message i mentioned earlier.
My System SpecsSystem Spec
07 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your GPU is AMD Radeon. HD 7450M; and AMD should have new downloads for it. The autodetect is failing, perhaps due to your display settings, the switchable graphics environment. The display currently in use is Intel(R) HD Graphics Family (c:\windows\system32\drivers\atikmpag.sys).

The complication is, the GPU is also using the same driver, c:\windows\system32\drivers\atikmpag.sys.

So actually which driver is failing is difficult to determine at this stage, whether the onboard or teh dedicated .... as both of them are using the same driver.

You now try to control the heat. If the stop 0x116 continues even after the making the heat under control, then we will have to take the final step, to try to use the dedicated GPU only.
My System SpecsSystem Spec
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 BSOD everytime i start my laptop




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