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Windows 7: My computer Crash Blue screen help mee :(

06 Dec 2013   #1
ezesmil3y

64-bit windows 7 Home Premium
 
 
My computer Crash Blue screen help mee :(

my computer shutdown during a game and i got this blue screen.
can you please help me, i upload the DUMP file.

thank you very much !


My System SpecsSystem Spec
.
06 Dec 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Usra\Downloads\SF_06-12-2013\SF_06-12-2013\120613-27970-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02c19000 PsLoadedModuleList = 0xfffff800`02e5c6d0
Debug session time: Fri Dec  6 22:53:30.212 2013 (UTC + 6:00)
System Uptime: 0 days 15:27:46.586
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {21, 0, fffff88002f65180, 2}
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
Norton is a known cause of BSOD's. Please remove it and use Microsoft Security Essentials. It is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Run Disk Check on your Hard Drive(s): Disk Check

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Let us know the results.
My System SpecsSystem Spec
07 Dec 2013   #3
ezesmil3y

64-bit windows 7 Home Premium
 
 

I have uninstalled norton antivirus and installed Microsoft Security Essentials - Free Antivirus for Windows
And Malwarebytes anti-malware.

This is the current Log I still have BSOD, I will try the other stuff, Please let me know if there's anything in the log you see wrong now.

It seem to crash when I run Malwarebytes 2 times in a row.

Thank you very much for helping me
My System SpecsSystem Spec
.

08 Dec 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well there seems to be no recent dump for me to check.

Are you able to boot into safe mode? Start your computer in safe mode - Microsoft Windows Help
My System SpecsSystem Spec
08 Dec 2013   #5
ezesmil3y

64-bit windows 7 Home Premium
 
 

Here is the dump file for today safe mode on.
My System SpecsSystem Spec
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 My computer Crash Blue screen help mee :(




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