Unexpected BSOD results in crash Dump


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    Unexpected BSOD results in crash Dump


    hi,everyone

    i need help for analysing the minidump that causes unexpected bsod


    Thanks in Advance
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Try updating the intel graphics driver: Driver Reference Table - igdkmd32.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {8559e510, 9201f9b0, 0, c}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 8559e510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 9201f9b0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000c, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    igdkmd32+119b0
    9201f9b0 55              push    ebp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8e3c865c 9259807b 00000116 8559e510 9201f9b0 nt!KeBugCheckEx+0x1e
    8e3c8680 9258c937 9201f9b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
    8e3c86a4 925c892c 0059e510 00000000 8e3c8768 dxgkrnl!TdrIsRecoveryRequired+0xb8
    8e3c871c 925efc1d fffffcfb 0002fa7c 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8e3c8748 925d944b 864e0008 8e3c8768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
    8e3c87e0 925daaaf 85121728 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
    8e3c87f8 925ea751 85120da8 8653b538 8e3c8894 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
    8e3c8810 82dce4b6 8e3c8834 8e3c8894 8e3c89ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
    8e3c893c 925e3ce1 02eed000 8e3c8984 00000000 nt!MmRotatePhysicalView+0x597
    8e3c898c 925eace0 8ff0c4d0 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
    8e3c8a78 925d4ac7 85120da8 00000001 86874838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
    8e3c8a9c 925dadac 86874840 00000000 86874824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
    8e3c8ac0 925dc87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
    8e3c8bb8 925f3850 b9259108 00000000 8607c7e0 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
    8e3c8d18 925f4141 84db0008 84f0c178 8e3c8d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
    8e3c8d28 925f43de 84db0008 82c39fc5 864e0008 dxgmms1!VidSchiSubmitQueueCommand+0x61
    8e3c8d3c 925f4485 864e0008 00000000 8653b538 dxgmms1!VidSchiRun_PriorityTable+0x24
    8e3c8d50 82df350a 864e0008 aaa4e748 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8e3c8d90 82c94879 925f4406 864e0008 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    igdkmd32+119b0
    9201f9b0 55              push    ebp
    
    SYMBOL_NAME:  igdkmd32+119b0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd32
    
    IMAGE_NAME:  igdkmd32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    BUCKET_ID:  0x116_IMAGE_igdkmd32.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm igdkmd32
    start    end        module name
    9200e000 9250b000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Thu May 07 00:13:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


 

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