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Windows 7: Unexpected BSOD results in crash Dump

06 Dec 2013   #1
sorin

Windows 7 Ultimate x64
 
 
Unexpected BSOD results in crash Dump

hi,everyone

i need help for analysing the minidump that causes unexpected bsod


Thanks in Advance


My System SpecsSystem Spec
.
07 Dec 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Try updating the intel graphics driver: Driver Reference Table - igdkmd32.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {8559e510, 9201f9b0, 0, c}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8559e510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9201f9b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
9201f9b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

STACK_TEXT:  
8e3c865c 9259807b 00000116 8559e510 9201f9b0 nt!KeBugCheckEx+0x1e
8e3c8680 9258c937 9201f9b0 00000000 0000000c dxgkrnl!TdrBugcheckOnTimeout+0x8d
8e3c86a4 925c892c 0059e510 00000000 8e3c8768 dxgkrnl!TdrIsRecoveryRequired+0xb8
8e3c871c 925efc1d fffffcfb 0002fa7c 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8e3c8748 925d944b 864e0008 8e3c8768 00000102 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8e3c87e0 925daaaf 85121728 00000002 00000000 dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x181
8e3c87f8 925ea751 85120da8 8653b538 8e3c8894 dxgmms1!VIDMM_GLOBAL::WaitForAllPagingEngines+0x1b
8e3c8810 82dce4b6 8e3c8834 8e3c8894 8e3c89ec dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0x87
8e3c893c 925e3ce1 02eed000 8e3c8984 00000000 nt!MmRotatePhysicalView+0x597
8e3c898c 925eace0 8ff0c4d0 00000002 00000000 dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0xe1
8e3c8a78 925d4ac7 85120da8 00000001 86874838 dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x4b2
8e3c8a9c 925dadac 86874840 00000000 86874824 dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x2f
8e3c8ac0 925dc87b 00000000 00000000 00000000 dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x2a
8e3c8bb8 925f3850 b9259108 00000000 8607c7e0 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x925
8e3c8d18 925f4141 84db0008 84f0c178 8e3c8d3c dxgmms1!VidSchiSubmitRenderCommand+0x1c0
8e3c8d28 925f43de 84db0008 82c39fc5 864e0008 dxgmms1!VidSchiSubmitQueueCommand+0x61
8e3c8d3c 925f4485 864e0008 00000000 8653b538 dxgmms1!VidSchiRun_PriorityTable+0x24
8e3c8d50 82df350a 864e0008 aaa4e748 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8e3c8d90 82c94879 925f4406 864e0008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
9201f9b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner
---------

0: kd> lmvm igdkmd32
start    end        module name
9200e000 9250b000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Thu May 07 00:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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