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Windows 7: BSOD while idle, and at shutdown. 2-3x per day

06 Dec 2013   #1
Rolex21

windows 7 ultimate x64
 
 
BSOD while idle, and at shutdown. 2-3x per day

So i recently put my new rig together, tested all hardware and they all passed. Installed all drivers. For abut 3 weeks now the computer is BSOD 2-3x a day. It mainly happens while in idle or at shut down or just returning from idle. I run a 120gb ssd drive with my OS on it as well as 2 games i play regularly. EVE online and BF4. I also ran my music player off as well. It sometimes BSOD when i try to run fraps in eve (fraps is on my HDD) or music off my HDD as well. all Are related to error 0x0000007f.

This is becoming quite a headache now and i am contemplating a fresh install of WIN 7 at this point.. Ive checked all my ram and connections over and over and still no luck what so ever. Please any help would be appreciated. I dont know what to do. ive taken the libery of uploading my dmp files in a zip file to this thread. thank you.

ill also add that my original hdd was a vista hdd. i full formated when i upgraded if that helps.


My System SpecsSystem Spec
.
07 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Rolex21.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Apparently your issue is with the Intel RST drivers.
Code:
BugCheck 7F, {8, 80050033, 406f8, fffff80002edcfe0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
A stop 0x7F with the first parameter 8 means EXCEPTION_DOUBLE_FAULT. A double fault occurs as a result of either a stack overflow (caused by drivers) or it is a hardware issue.

We are seeing that Intel RSD driver (Storage Controller) is failing here.
Code:
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Win32 Start Address iaStor (0xfffff880010777dc)
As you have uploaded the crash dumps only, we cannot judge the storage controller mode set; and without seeing it, we cannot suggest anything further. RST can be used as SCSI/RAID and as AHCI, too. The required actions will be totally different in either case.

So, for the further support, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
07 Dec 2013   #3
Rolex21

windows 7 ultimate x64
 
 

thank you arc for such a quick and in depth response. Doing SP1 as i type and am uploading the msinfo zip file as well. sorry for not sending them initially, im still learning more about pcs and what i need to do with crashes and such. this is my first build.

Ill also note that last night and today i ran chkdsk, memtest86 as well and all were fine. Incase it matterd
My System SpecsSystem Spec
.

08 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is good that IRST is used as AHCI in your system. It makes the job easy.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Let us know how the computer is running after doing it. If you want, you may supply us another MSINFO32.nfo file after doing that, so that we can check whether the job is properly done or not.
My System SpecsSystem Spec
08 Dec 2013   #5
Rolex21

windows 7 ultimate x64
 
 

Ok uninstalled the drivers and the intel driver like you said. CPU restarted, reinstalled the drivers. Restarted after, did it again, then it was good to go. Here is the msinfo32 file for your checking. So far so good.

Again, thank you arc.
My System SpecsSystem Spec
08 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good. Now it is msahci.sys; which never fails at its own.

Now, do three more things.
Let us know how the computer is running after doing those.
My System SpecsSystem Spec
08 Dec 2013   #7
Rolex21

windows 7 ultimate x64
 
 

all links downloaded. firmware up to date as are the drivers. sp1 is in.so far so good, crossing my fingers that did the trick. thanks. ill keep you notified.
My System SpecsSystem Spec
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 BSOD while idle, and at shutdown. 2-3x per day




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