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Windows 7: Blue Screen error

07 Dec 2013   #1
kalip0lice

Windows 7 Home Premium 64bit
 
 
Blue Screen error

Dear admin and computer teachers,
I have problem since from 4 weeks or more, I try many time to solve it but i don't know why not solve.When my computer start it suddenly restart after 10 min or more, not exact time of restart with bluescreen error.When computer start again it say "check solution online" So i use your provieded BSOB Tool and follow instruction then i upload it here via attachment.
Please help ,


My System SpecsSystem Spec
.
07 Dec 2013   #2
kalip0lice

Windows 7 Home Premium 64bit
 
 

Someone Can help me please?
My System SpecsSystem Spec
07 Dec 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi kalip0lice.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.

BTW, it appears to be a HDD related issue.
Quote:
Event[2791]:
Log Name: System
Source: atapi
Date: 2013-12-07T10:29:22.554
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: AhsanRAZA-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort3.
Can you open the computer? If so, do some Disc checks.
  1. Re-seat the sata and power cables. If possible, change the SATA cables. Also apply the SATA cable to an unused port on the motherboard.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Test your HDD following SeaTools for DOS and Windows - How to Use
Also, the controller error may be occurred due to outdated chipset and BIOS.
Both are for Intel® Desktop Board DP965L.

Let us know the results.
My System SpecsSystem Spec
.

07 Dec 2013   #4
kalip0lice

Windows 7 Home Premium 64bit
 
 

Hi Arc thanks for replying,
I follow your instruction, here is error of bluescreen that i copy from the folder.
My System SpecsSystem Spec
07 Dec 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kalip0lice View Post
Hi Arc thanks for replying,
I follow your instruction, here is error of bluescreen that i copy from the folder.
That is an .xml file, not a crash dump.

Anyway, continue with the suggested steps.
My System SpecsSystem Spec
07 Dec 2013   #6
kalip0lice

Windows 7 Home Premium 64bit
 
 

Well Arc this is it
& as you say i change sata cable and follow your instrustion but bluescreen still come
My System SpecsSystem Spec
07 Dec 2013   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

kalip0lice, that is also an .xml file. You must not be following the instructions correctly.

Blue Screen of Death (BSOD) Posting Instructions

Without the required information, the BSOD experts cannot proceed. If you are having issues with the instructions, post where you have an issue, perhaps they can guide you.

A Guy
My System SpecsSystem Spec
08 Dec 2013   #8
kalip0lice

Windows 7 Home Premium 64bit
 
 

I zip the xml file.Now i will attach in this post.
My System SpecsSystem Spec
08 Dec 2013   #9
nommy the first

Microsoft Windows 8.1 64-bit Professional
 
 

Hello kalip0lice,

Could you please upload the .dmp files instead of the .xml files?
We can not assist you if you don't give us the requested materials to work with.
  1. Navigate to C:\WINDOWS\Minidump (Replace C: with the letter of the drive where you installed Windows on).
  2. Select all the files there by clicking on the first file, holding down the SHIFT key, and clicking on the last file.
  3. Copy all files by hitting Ctrl+C.
  4. Create a folder on your desktop called "Dumpfiles" and paste all .dmp files in that folder.
  5. Right click on the folder and click on Send to. Then click on Compressed (zipped) folder.
    This will create a .zip called Dumpfiles.zip on your desktop.
  6. Please upload the .zip file by following this tutorial.
    • If your Windows is not set to create dump files upon a BSOD, please follow this tutorial to configure it.
    • If no dump files are found in that folder, please report back.
Do not change the extension from .dmp to .xml.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
08 Dec 2013   #10
kalip0lice

Windows 7 Home Premium 64bit
 
 

Hi Nommy,
Here is Dump files in the folder i copy it from C,Windows,Minidump.Now i zip these files and attach with this post,Please tell me what happened with my Pc,Then i will solve it by your instruction.
I upload all issue like .xml file, umpfiles, and other files in first post.So please solve my problem
My System SpecsSystem Spec
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