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Windows 7: BSOD on Windows 7 Ultimate 64 Bit

07 Dec 2013   #1
Faryaal1

Windows 7 Ultimate 64 bit
 
 
BSOD on Windows 7 Ultimate 64 Bit

I have recently installed Windows 7 on this PC and it gives BSOD very frequently. Required dumps are attached. Request your help with this.

Thanks.


My System SpecsSystem Spec
.
07 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Faryaal1.

Downloadand install Intel® Graphics Media Accelerator Driver and let us know the results.

Also let us know the system heat: Speccy - Publish Snapshot of your System Specs .
_____________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003f3c4e0, fffff8800484bcb0, 0, c}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003f3c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800484bcb0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000c, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+23cb0
fffff880`0484bcb0 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`056f80f8 fffff880`042a2140 : 00000000`00000116 fffffa80`03f3c4e0 fffff880`0484bcb0 00000000`00000000 : nt!KeBugCheckEx
fffff880`056f8100 fffff880`042a1dbc : fffff880`0484bcb0 fffffa80`03f3c4e0 fffffa80`0547e4f0 fffffa80`054b2010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`056f8140 fffff880`04348f13 : fffffa80`03f3c4e0 00000000`0001bc8b fffffa80`0547e4f0 fffffa80`054b2010 : dxgkrnl!TdrIsRecoveryRequired+0x114
fffff880`056f8170 fffff880`04376ed6 : fffffa80`ffffffff 00000000`0001bc0b fffff880`056f82c0 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`056f8250 fffff880`0435cce9 : fffffa80`05600000 ffffffff`feced300 00000000`00000000 00000000`00000001 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`056f8290 fffff880`04369a60 : 00000000`00016910 00000000`00000000 fffff880`056f8798 fffffa80`04053680 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`056f8390 fffff800`02cf3638 : ffffffff`ffffffff ffffffff`ffffffff 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_MEMORY_SEGMENT::RotateCopyCallback+0xe0
fffff880`056f8400 fffff880`0436eac8 : 00000000`08530000 fffff880`056f86d8 00000000`00000000 fffff8a0`00000002 : nt!MmRotatePhysicalView+0x6e8
fffff880`056f8640 fffff880`04368ffc : fffffa80`05600c60 00000000`00100000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0x148
fffff880`056f86d0 fffff880`0435aa3c : fffffa80`05470180 fffff8a0`0216f010 fffff8a0`00000001 fffff880`056f8800 : dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0x6fc
fffff880`056f8840 fffff880`0435a91b : fffffa80`05600000 fffff880`0435a842 00000000`00000000 fffffa80`06966740 : dxgmms1!VIDMM_GLOBAL::EvictAllAllocationInList+0x40
fffff880`056f8880 fffff880`04357831 : 00000000`000000c4 00000000`00000000 00000000`00000000 fffffa80`00000000 : dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x43
fffff880`056f88d0 fffff880`043717d9 : 00000000`00000000 fffff8a0`030fe360 fffffa80`00000000 fffffa80`06966740 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xc79
fffff880`056f8aa0 fffff880`04371514 : fffff800`03c59080 fffff880`04370f00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`056f8c90 fffff880`04371012 : 00000000`00000000 fffffa80`06a77010 00000000`00000080 fffffa80`054b2010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`056f8cc0 fffff800`02b212ea : 00000000`02c30132 fffffa80`0547f720 fffffa80`039ce040 fffffa80`0547f720 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`056f8d00 fffff800`028758e6 : fffff800`029ffe80 fffffa80`0547f720 fffff800`02a0dcc0 00000000`00000246 : nt!PspSystemThreadStartup+0x5a
fffff880`056f8d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+23cb0
fffff880`0484bcb0 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+23cb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d55b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
---------

1: kd> lmvm igdkmd64
start             end                 module name
fffff880`04828000 fffff880`04dfb500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 23:52:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD on Windows 7 Ultimate 64 Bit




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