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Windows 7: Laptop not getting proper shutdown or restart

07 Dec 2013   #1
nscharan007

Windows 8.1 Enterprise 64bit
 
 
Laptop not getting proper shutdown or restart

i have lenovo g580 and using windows 8.1
from last few days i'm unable to shutdown or restart my lappy. Whenever i do this its screen goes black but the LED does goes off and after that nothing happens even on pressing power button. Everytime to get out of this i have to remove battery and reinsert it to get the pc on.
So i installed whocrashed.exe and find out the error adn it shows it that the causing problem is ntoskrnl.exe

so i have uploaded my minidump files here..........


My System SpecsSystem Spec
.
07 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi nscharan007.

Apparently the issue is network related, and the Broadcom WiFi is failing.
Code:
ffffd000`361e0d88  fffff800`0318fe60Unable to load image \SystemRoot\system32\DRIVERS\bcmwl63a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
 bcmwl63a+0x2c0e60
And this is all about the related info: Broadcom WLAN Driver (Inbox) for Windows 8.1 (32-bit, 64-bit) - Lenovo G480(2184, 20149), G580(2189, 20150), G780

As per it, you have the proper driver installed.
Code:
fffff800`04672000 fffff800`04e9e000   bcmwl63a T (no symbols)           
    Loaded symbol image file: bcmwl63a.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
    Image name: bcmwl63a.sys
    Timestamp:        Sat Jun 01 10:29:47 2013 (51A97FC3)
    CheckSum:         00824B06
    ImageSize:        0082C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And no other driver is available to download.

In this situation, bettter you contract the windows 8 experts in BSOD Crashes and Debugging - Windows 8 Forums .... they must have an idea about what to do in this stage.
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 Laptop not getting proper shutdown or restart




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