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Windows 7: BSOD on Asus laptop

08 Dec 2013   #1
JessaDove

Windows 7 Home Premium 64-bit OS
 
 
BSOD on Asus laptop

I receive a BSOD about once a week at least on my Asus laptop. I have been unsuccessful in figuring out the issue, although the BSOD references a driver state failure. See attached for the supporting files. Please help!

Also, I am not a techie, so I appreciate you putting advice in layman's terms. Thank you!

Jessica


My System SpecsSystem Spec
.
08 Dec 2013   #2
YoYo155

Windows 10
 
 

Hi Jessa .

The problem appears to be originating from an Asus utility, known to cause such issues.
0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-verse. You can read more HERE.
The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.

Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009882060, Physical Device Object of the stack
Arg3: fffff80004db03d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800916cc60, The blocked IRP
Code:
 [ 16, 0]   0  0 fffffa8009882060 00000000 fffff88004235880-fffffa800acf11b0    
           \Driver\FLxHCIc    AiCharger
            Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 fffffa800acf1060 00000000 00000000-00000000    
           \Driver\AiCharger
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa80098ad060 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\FLxHCIh.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for FLxHCIh.sys
*** ERROR: Module load completed but symbols could not be loaded for FLxHCIh.sys
 \Driver\FLxHCIh
We can see that the USB 3.0 Hub driver is pending, but given the fact that it is the latest from
from Asus I believe the issue with the more known culprit AiCharger.sys.
Please remove ASUS USB Charger Plus:
Code:
USBChargerPlus    2.0.9.0    1.07 MB (1,124,032 bytes)    9/18/2012 1:51 PM    ASUSTek Computer Inc.    c:\program files (x86)\asus\usbchargerplus\usbchargerplus.exe

ASUS AiCharger:
Code:
aicharger    ASUS Charger Driver    c:\windows\system32\drivers\aicharger.sys
▲// Rename the file from, aicharger.sys to, aicharger.bak and restart the PC to take affect.

Let us know how it goes.
My System SpecsSystem Spec
08 Dec 2013   #3
JessaDove

Windows 7 Home Premium 64-bit OS
 
 

Thank you so much for your reply. Will removing the USB Charger Plus file affect my printing capabilities? I believe it was recommended to me to remove this file awhile back, and I did, but then could not print to my printer anymore. (I assume because it was disabling the USB ports, which my printer hooks up to on my laptop.) I believe I re-downloaded it new so I could print again, but of course am still having this BSOD issue ...

Jessica
My System SpecsSystem Spec
.

08 Dec 2013   #4
YoYo155

Windows 10
 
 

Hi .
Tell you what, let's tackle AiCharger and see how it goes.

I should add that I recommend doing the change in safe-mode.
Quote   Quote: Originally Posted by YoYo155 View Post
Code:
aicharger    ASUS Charger Driver     c:\windows\system32\drivers\aicharger.sys
▲// Rename the file from, aicharger.sys to, aicharger.bak and restart the PC to take affect.
My System SpecsSystem Spec
08 Dec 2013   #5
JessaDove

Windows 7 Home Premium 64-bit OS
 
 

OK, thanks! I just changed the name of AICharger.sys to AICharger.bak and rebooted. I will wait and see if that corrects the issue ...
My System SpecsSystem Spec
08 Dec 2013   #6
YoYo155

Windows 10
 
 

Keep us posted .
My System SpecsSystem Spec
09 Dec 2013   #7
JessaDove

Windows 7 Home Premium 64-bit OS
 
 

After renaming AICharger.sys to AICharger.bak, now my USB ports don't work anymore?
My System SpecsSystem Spec
09 Dec 2013   #8
YoYo155

Windows 10
 
 

Hmm, that is weird, unless Asus linked the two.
Try this:

Start, type devmgmt.msc, press Enter.
Do you see anything resembling to the image?
Not necessarily and 'Unknown device' but a yellow triangle next to anything?
Please post a picture.
My System SpecsSystem Spec
09 Dec 2013   #9
JessaDove

Windows 7 Home Premium 64-bit OS
 
 

I attached a photo of what I see ...

I recall this happening before about 6-8 months ago. I had BSODs, posted to this forum, and followed the instructions. Then my USB ports stopped working so I had to redownload the programs that I had altered/deleted, and of course went back to having BSODs again ...
My System SpecsSystem Spec
09 Dec 2013   #10
YoYo155

Windows 10
 
 

Thanks for the added info.

Try installing the drivers directly from Intel and FL.
My System SpecsSystem Spec
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