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Windows 7: Windows 7 BSOD/Black screen after being idle for some time

08 Dec 2013   #1
DiogoCDS

Windows 8 Pro x64
 
 
Windows 7 BSOD/Black screen after being idle for some time

Hi,

A friend got this computer that is constantly crashing/freezing many times a day almost everyday after being idle for some time. Its random sometimes is 5 minutes, 10, 15 and so on.
The computer is a bit old, just used to browse the web, print and all that pretty basic stuff.
Doesn't have many programs installed, its pretty clean (or not...)
He said its been like that since ever.

I tried everything I could think of:
-Updated all the drivers
-Disabled Hibernation/Sleep/Standby
-Disabled Screensaver
-Disabled the "turn off hard disk after.." featured
-Installed latest windows updates
-Checked hard drive for errors (no bad sectors or anything)
-Ran SFC
-Checked temperatures (all good)
-Ran memtest86 (all good)

So I'm out of ideas.... I think the only explanation would be some driver or some software messing up...
Any help would be appreciated.
Thanks in advance





My System SpecsSystem Spec
.
08 Dec 2013   #2
YoYo155

Windows 10
 
 

Hi .

Regardless of the fact that the hardware should not have Windows 7 installed on it, have you considered
an infection?

warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Quote   Quote: Originally Posted by Arc View Post
Re-seat the sata and power.


Please scan for possible infection and file corruption.
(*Kaspersky Rescue CD from a USB thumbdrive)



Let us know the results.
My System SpecsSystem Spec
08 Dec 2013   #3
DiogoCDS

Windows 8 Pro x64
 
 

I'm sure its not an infection, even though I don't have anything to actually prove it.
This all started after formatting and installing windows 7.
As for the HDD, ill do the testing and report back once I got more info.

Thank you!
My System SpecsSystem Spec
.

08 Dec 2013   #4
YoYo155

Windows 10
 
 

Please do so .

Well...
Quote   Quote: Originally Posted by YoYo155 View Post
...Regardless of the fact that the hardware should not have Windows 7 installed on it...
Quote   Quote: Originally Posted by DiogoCDS View Post
This all started after formatting and installing windows 7.
My System SpecsSystem Spec
08 Dec 2013   #5
DiogoCDS

Windows 8 Pro x64
 
 

At first I thought the motherboard wasn't compatible with windows 7 but it is, even in the box it says its ready for windows 7
My System SpecsSystem Spec
08 Dec 2013   #6
YoYo155

Windows 10
 
 

I doubt it really is .
My System SpecsSystem Spec
08 Dec 2013   #7
DiogoCDS

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
I doubt it really is .
Think so too, but its in the box and at the motherboard website... Who knows
My System SpecsSystem Spec
08 Dec 2013   #8
YoYo155

Windows 10
 
 

Try going back to XP and asses the situation.
My System SpecsSystem Spec
12 Dec 2013   #9
DiogoCDS

Windows 8 Pro x64
 
 

Sorry, didn't have the chance to post sooner.
Here is the results of CHKDSK and CrystalDiskInfo.
I'll do what's left when I get some more time.

Thank You!
My System SpecsSystem Spec
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 Windows 7 BSOD/Black screen after being idle for some time




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