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Windows 7: BSOD after updating Intel Wifi drvs & pixma mx700 printer SW & drvs

11 Dec 2013   #1
spookster

windows 7 64 bit Home
 
 
BSOD after updating Intel Wifi drvs & pixma mx700 printer SW & drvs

After loading 64 bit drivers for my canon mx700 printer, updating the firmware on my Asus RT-AC66U router and my intel wifi drivers on Monday, my laptop started crashing instead of going to sleep.

It began doing so last yesterday morning, or Monday night, and did it again last night.


My System SpecsSystem Spec
.
11 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi spookster.

You said you updated intel wifi driver, that means the driver to Intel(R) Centrino(R) Advanced-N 6250 AGN. But if fact it did not update.
Code:
Intel(R) Centrino(R) Advanced-N + WiMAX 6250: The drivers for this device are not installed.
Try it: Intel® PROSet/Wireless Software and Drivers for Windows 7

Also, if you disconnect the TOSHIBA External USB 3.0 USB Device, what happens? Probably your computer does not support USB3. If the

Another test, try to downgrage the drivers to scanner/printer.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know. Will concentrate on this one below after seeing your reports.
Code:
Event[13275]:
  Log Name: System
  Source: Disk
  Date: 2013-11-28T14:12:43.178
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Ken-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
My System SpecsSystem Spec
12 Dec 2013   #3
spookster

windows 7 64 bit Home
 
 
BSOD continues.

Hello

I uninstalled all of the Intel and Canon printer software and drivers.

I reinstalled the most current Intel on their site(Wireless_16.1.1_s64); the network controller will NOT install. Not sure why as I uninstalled, restarted and reinstalled the driver twice.

I disabled the Intel WiMax network controller, went to the Toshiba site and installed the Realtek Ethernet controller that was part of this Toshiba's lap top original suite (a665-s6086 model #)

I went into the computer manager and added the Printer using the MS OS via the network.

I cleared out the start up menu per your instructions.

Not sure where the USB 3.0 information is coming from as this laptop does not support it.

I reran a report this morning and have attached it.

Thank you.
My System SpecsSystem Spec
.

12 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your Toshiba External is a USB3 device.

Disable USB Selective Suspense, at least as a test.
USB Selective Suspend - Turn On or Off

Also have a look at USB Driver - General Fix for Problems.
My System SpecsSystem Spec
12 Dec 2013   #5
spookster

windows 7 64 bit Home
 
 

Done. per instructions.

Not sure why the Toshiba external drive is showing up as a USB 3.0 device. It isn't, I've had it for several years as my back up drive.
My System SpecsSystem Spec
13 Dec 2013   #6
spookster

windows 7 64 bit Home
 
 

I performed the recommended tasks last night.

I also changed the sleep settings from hibernate to sleep; it was set to hibernate only originally.

Here is the report this morning.
My System SpecsSystem Spec
13 Dec 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nothing new till now, the essentially identical issue is continuing.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800a1c7240, fffff80000b9c518, fffffa800c0fc010}

Probably caused by : usbccgp.sys

Followup: MachineOwner
---------
I think you should go for a Clean Reinstall - Factory OEM Windows 7 right now. After completion, when adding drivers and devices, be careful and cautions .... it will help you to identify the culprit behind the issue.
My System SpecsSystem Spec
13 Dec 2013   #8
spookster

windows 7 64 bit Home
 
 

This would be my 2nd clean reinstall.

I cloned the drive early on, just in case. Would that be acceptable?
My System SpecsSystem Spec
13 Dec 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, a lean install from scratch is required, so that it may be traced that what point of addition of other stuff makes this system unstable.
My System SpecsSystem Spec
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 BSOD after updating Intel Wifi drvs & pixma mx700 printer SW & drvs




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