New
#1
BSOD playing Guild Wars 2/ Watching videos online
Ok, so last week my hard drive went out on me, and was completely unrecoverable. After looking into it more, I decided that I had to replace it with a new one. I ended up ordering and installing a "WD Blue 500 GB Mobile Hard Drive: 2.5 Inch, 5400 RPM, SATA II, 8 MB Cache - WD5000BPVT". Afterwards, I had a friend help me download windows 7 (64 bit) from Dreamspark (my college has some Microsoft products which we can download for free), and we installed it on the new hard drive. I also picked up Office 2010.
From there, I started trying to re-install the things I had lost on my old hard drive, mostly just games at this point. I will try my best to remember and describe everything that I have done so far, so please bear with me. I have Steam, so I began by reinstalling that as well as the few games that I have through it (I'm mostly a console gamer, and only play a few games on a Compaq laptop). I also reinstalled Guild Wars at this point. By now, I had not run into any errors or crashes, was just installing the things I wanted to put on the new hard drive. I had used the internet a few times for Facebook and emails, and even worked on a project using Excel, but had no issues.
However, when I started having more free time and began watching videos and playing Guild Wars 2 again, I started getting system crashes and BSODs. I think the first came from watching a tv show online, but it might have been Guild wars, I can't remember. Basically, the video or game will freeze, the sounds repeats (a harsh buzzing sound), and then I get the BSOD after the display "glitches out" on me. The first few times, I just restarted the computer as I was told without really looking at the information that the BSOD gave me. But when it continued to happen, I got with my friend and we tried figuring out what could be causing it.
I can't remember all of the specifics, but basically we decided that it was probably a display/ video/ graphics driver, so we tried downloading updates for the ATI drivers. We even tried completely uninstalling all of the ATI/ADM drivers and running a sweeper to clean up the scraps, and then downloading just the basic Microsoft drivers. This never seemed to work, since every time I got into Guild wars or a video online, a crash would eventually happen. At one point I was able to play Guild Wars for over 2 hours, but recently it has crashed within 5 minutes every time. In short, I've tried various levels/ updates of driver software without any success.
In terms of the actual errors I am getting from the BSODs, the majority say "driver irql not less or equal", or have the error code 0x000000D1, and the most recent one of these had the file "dxgmmsl.sys". I also had one recently that was "system service exception", "0x0000003B", and had the file "dxgcrnl.sys".
I have attached the dump files that I was told to make, so hopefully that can be of some use. If anyone willing to help ends up needing more information, I'll try to check this thread daily and try to provide what you need. Any help will be much appreciated, thanks!