Right Click = Explorer Not Responding

Nikolay

Nikolay

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Explorer Not Responding

Every time I right click something on my desktop, explorer stops responding and then restarts.

For the first time, it gave me some more information about why it happened, see attachment.

I am running Windows 7 x64 Ultimate

Ran sfc /scannow and no errors.

Edit: It happens sometimes without me right clicking. For example, I tried to search for something in the search bar in the start menu but explorer stops responding.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
Nikolay said:
Every time I right click something on my desktop, explorer stops responding and then restarts.

For the first time, it gave me some more information about why it happened, see attachment.

I am running Windows 7 x64 Ultimate
Click to expand...
Did you try to restart the machine to see if it happens again?
 

My Computer My Computer

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Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64Intel Core 2 Duo T9300 2.5 GHz4GB Kingston DDR2-800NVIDIA Geforce 8600M GT (512MB Model)
Computer Manufacturer/Model Number
Compal JFT02 (Custom Build Laptop)
OS
Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
CPU
Intel Core 2 Duo T9300 2.5 GHz
Motherboard
JFT02
Memory
4GB Kingston DDR2-800
Graphics Card(s)
NVIDIA Geforce 8600M GT (512MB Model)
Sound Card
Realtek HD Audio
Monitor(s) Displays
WUXGA Standard Laptop Display
Screen Resolution
1680*1050
Hard Drives
Toshiba 320GB 5400RPM Laptop HD
PSU
Standard Laptop Power Supply
Case
Standard Laptop Case
Cooling
Standard Laptop Cooling
Keyboard
Standard Laptop 105 Key-Keyboard
Mouse
Synaptics Touchpad
Internet Speed
Verizion Online DSL 3360/864 kbs (dl/up)
did you install some application that modifies the context menu?

You can use a tool called Process Explorer to see if any funky .dlls are loaded.
 

My Computer My Computer

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XP, Seven, 2008R2AMD, Intel, VIACorsair, Kingston, etc.ATI, NVIDIA
Computer Manufacturer/Model Number
Too many to list.
OS
XP, Seven, 2008R2
CPU
AMD, Intel, VIA
Motherboard
Various
Memory
Corsair, Kingston, etc.
Graphics Card(s)
ATI, NVIDIA
Monitor(s) Displays
Samsung
Hard Drives
Maxtor, Western Digital
Keyboard
qwerty
Internet Speed
22 Mb/s @ home, 1 Gb/s @ server
Other Info
All of my systems still run fastest on XP 32-bit for the most part. Win7 is fun to play with, but I still prefer XP for raw speed, security, and functionality.
Yes I have rebooted, this problem has been going on for a few days and doesn't happen every right click.

See attachment for context menu. I have ShellExView, don't really know how to use it though. Disabled some context menu options but didn't fix the problem.

No clue how to use process explorer. :S

Also, I tried "sfc /scannow" and no errors.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
ShellExView can cause this type of problem. Try reinstating any context
items which relate to Explorer and reboot.
 

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windows 7 RTMIntel core 2 6400 @2.13GHz2 Gig.NVIDIA GeForce 7300 GT
Computer Manufacturer/Model Number
Dell DXP061
OS
windows 7 RTM
CPU
Intel core 2 6400 @2.13GHz
Motherboard
Dell ??
Memory
2 Gig.
Graphics Card(s)
NVIDIA GeForce 7300 GT
Sound Card
High Definition Audio Device - Microsoft
Monitor(s) Displays
Dell LCD
Screen Resolution
1280 x 1024 75 hertz
Hard Drives
WDC WD2500JS-75NCB3 ATA Device

WDC WD5000AAKS-65YGA0 ATA Device
Keyboard
Logitech Cordless
Mouse
Logitech Cordless
Internet Speed
760k
This problem started happening before I had ShellExView. I installed ShellExView because I read that this could be a context menu issue and tried it out.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
You might be able to provide us some more detailed info if you re-enable Error Reporting. The error message you are currently seeing is the most basic one and all it tells us is memory addresses.
 

My Computer My Computer

At a glance

XP, Seven, 2008R2AMD, Intel, VIACorsair, Kingston, etc.ATI, NVIDIA
Computer Manufacturer/Model Number
Too many to list.
OS
XP, Seven, 2008R2
CPU
AMD, Intel, VIA
Motherboard
Various
Memory
Corsair, Kingston, etc.
Graphics Card(s)
ATI, NVIDIA
Monitor(s) Displays
Samsung
Hard Drives
Maxtor, Western Digital
Keyboard
qwerty
Internet Speed
22 Mb/s @ home, 1 Gb/s @ server
Other Info
All of my systems still run fastest on XP 32-bit for the most part. Win7 is fun to play with, but I still prefer XP for raw speed, security, and functionality.
sup3rsprt said:
You might be able to provide us some more detailed info if you re-enable Error Reporting. The error message you are currently seeing is the most basic one and all it tells us is memory addresses.
Click to expand...

How do I enable error reporting?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
Nikolay said:
sup3rsprt said:
You might be able to provide us some more detailed info if you re-enable Error Reporting. The error message you are currently seeing is the most basic one and all it tells us is memory addresses.
Click to expand...

How do I enable error reporting?
Click to expand...

This is possibly the simplest and most reliable way to extract the info necessary to understand the crash without too much guesswork:

http://www.sevenforums.com/general-...-crashing-when-deleting-files.html#post284148
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
Can't install debug tools, it says my processor is incompatible.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
Nikolay said:
Can't install debug tools, it says my processor is incompatible.
Click to expand...

That would be because you've downloaded the "Itanium" (IA-64) version, as opposed to the "x64" build.

For whatever misguided reason (alphabetisation?), they've placed the Itanium version of the download, which is used in <1% of cases, ahead of the x64 build, which constitutes the other >99% of the 64-bit install base.

Your specs suggest you're running x64 Windows. Make sure you're downloading and trying to install the "x64" version of the tools.
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
Installed the correct version this time. :huh:

I will try to get the error happening again tomorrow, it's not doing it right now.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
Nikolay said:
I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
Click to expand...

If you upload to Rapidshare.com or a similar service, I'll try to take a look at it ASAP.
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
H2SO4 said:
Nikolay said:
I have reproduced the problem but the folder is too big (200 MB). Compressing to an archive gets it to 64 MB.
Click to expand...

If you upload to Rapidshare.com or a similar service, I'll try to take a look at it ASAP.
Click to expand...

Sorry Nikolay, while working on another similar issue I realised I'd overlooked an easier way to get the important info across. In that dump folder you may find 2 DMP files:

1) A massive one (hundreds of MB) with "1st_chance" as part of its name.
2) A much smaller one (few MB at most) with "2nd_chance" in the name.

It's (2) that I'm primarily interested in right now. Zipped up, that file may only be a few hundred KB in size - small enough to upload here.
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
im also having this same problem, i need help i will post my dump file as soon as i am able to reproduce the crash
 

My Computer My Computer

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Windows 7intel Q66004 gigs of ddr2xfx brand 9800 gtx+
OS
Windows 7
CPU
intel Q6600
Motherboard
xfx 680i lt
Memory
4 gigs of ddr2
Graphics Card(s)
xfx brand 9800 gtx+
Monitor(s) Displays
Samsung touch of color 22"
Case
THERMALTAKE ARMOR +
Cooling
Ultra ChillTEC
I am having the same problem and have another thread, but while I am waiting for the member that is helping me with my problem, I thought I'd attach mine and see if someone could take a look at it.
 

My Computer My Computer

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Windows 7 Home Premium 64 bitIntel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz 2...8.00 GB DDR3 (4 GB PC3-8500F 500 MHz, 4GB PC3...NVIDIA GeForce 9800 GTX/GTX+ 512MB
Computer Manufacturer/Model Number
Dell XPS/Dimension 430
OS
Windows 7 Home Premium 64 bit
CPU
Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz 2.49GHz
Motherboard
Intel X48
Memory
8.00 GB DDR3 (4 GB PC3-8500F 500 MHz, 4GB PC3-10700h 667 MHz
Graphics Card(s)
NVIDIA GeForce 9800 GTX/GTX+ 512MB
Monitor(s) Displays
Dell S2009W
Screen Resolution
1600 x 900
Hard Drives
Western Digital 1TB Caviar Black
Case
Stock
Cooling
Stock
Keyboard
Dell XPS/Dimension 430 Stock
Mouse
Microsoft Bluetooth Notebook Mouse 5000
Internet Speed
6 meg service
here is mine, thanks in advance.
 
Last edited:

My Computer My Computer

At a glance

Windows 7intel Q66004 gigs of ddr2xfx brand 9800 gtx+
OS
Windows 7
CPU
intel Q6600
Motherboard
xfx 680i lt
Memory
4 gigs of ddr2
Graphics Card(s)
xfx brand 9800 gtx+
Monitor(s) Displays
Samsung touch of color 22"
Case
THERMALTAKE ARMOR +
Cooling
Ultra ChillTEC
There you go:
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 | Windows XP Pro x86 |...AMD Athlon 64 X2 Dual Core 5200 2.7 GHz3G RAMATI HD Radeon 4670
Computer Manufacturer/Model Number
Started out as an AST180
OS
Windows 7 Ultimate x64 | Windows XP Pro x86 | Windows Vista Ultimate x86
CPU
AMD Athlon 64 X2 Dual Core 5200 2.7 GHz
Motherboard
Acer EM61SM/EM61PM
Memory
3G RAM
Graphics Card(s)
ATI HD Radeon 4670
Screen Resolution
1280x1024
Hard Drives
Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache, 160 GB Seagate
PSU
Corsair 450VX 450W
Keyboard
Microsoft Media Pro 3000
Mouse
Logitech MX310
Nikolay said:
There you go:
Click to expand...

Heap metadata is corrupted. The bad data causes a crash when an attempt is made to validate a particular heap region. However, an indeterminate amount of time has already passed between the original corruption of the data and the eventual crash.

There's a way to make the OS apply greater scrutiny to the heap operations within a given process. That can lead to catching the heap corruptor at the time it does its business, as opposed to later on when its too late and the evidence is obliterated. The procedure:

1) On an elevated (run as admin) CMD prompt, from the directory where you installed the debugging tools: gflags /p /enable Explorer.exe /full

2) Reboot or restart Explorer (same effect).

3) Once again, run the "cscript adplus.vbs...." command from before.

4) Reproduce the Explorer crash again.

5) Find the new DMP file, hopefully the small one with "2nd_chance" in its name, and upload just that for analysis.
 

My Computer My Computer

At a glance

Win7x64
Computer Manufacturer/Model Number
Multiple machines in various stages of decomposition.
OS
Win7x64
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