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Windows 7: Random BSODs likely related to antivirus

12 Dec 2013   #1
claudebernard

Windows 7 Ultimate x64
 
 
Random BSODs likely related to antivirus

Hi all,

My desktop PC has had surge in the BSODs in the last few months. Earlier, it used to BSOD whenever dust buildup increased. But the BSODs used to disappear after cleaning the PC for a few months till the dust build up reached certain level and they used to reappear and the same cycle repeated.

But since the last few months, BSODs don't disappear even after cleaning. A few weeks back, I ran driver verifier and got to know that a driver related to AVG was causing BSOD. So I removed AVG and installed Avast. But the BSODs came back again. So I uninstalled avast and ran the computer for a few weeks without any antivirus. The BSOD frequency had decreased and it used to appear once or twice a week as opposed to twice or thrice a day when antivirus was installed. But again the computer was really dirty during all those weeks I ran without any AV.

A few days back, I updated all the drivers, cleaned the PC and installed Avira free AV and the BSODs are back in full swing again. One more thing I would like to highlight is that the BSODs sometimes appear if I close multiple(10+) chrome browser tabs, both when closing the browser window and when clicking on 'Close other tabs'.

Please help me in pointing out the real culprit and let me know if any more info is needed. TIA.


My System SpecsSystem Spec
.
12 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip file is improper. It extracts nothing, but showing errors.

Zip it again and then upload it.
My System SpecsSystem Spec
12 Dec 2013   #3
claudebernard

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
The zip file is improper. It extracts nothing, but showing errors.

Zip it again and then upload it.
Oops. Sorry. I have updated the attachment in the first post.
My System SpecsSystem Spec
.

12 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am having some symbol errors unfortunately. I am requesting our respected member koolkat77 to please post her observations there.
My System SpecsSystem Spec
12 Dec 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi

Please follow the steps outlined below...

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Code:
Start Menu\Programs\Alcohol 52%    Public:Start Menu\Programs\Alcohol 52%    Public
Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\DAEMON Tools Lite    Public
Daemon Tools/Alchohol is known to cause BSODs:
How to remove sptd.sys from system
Registry and SPTD problems | DAEMON Pro Help

Code:
Start Menu\Programs\TuneUp Utilities    Public:Start Menu\Programs\TuneUp Utilities    Public
Start Menu\Programs\TuneUp Utilities\All functions    Public:Start Menu\Programs\TuneUp Utilities\All functions    Public
Quote:
The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

Please remove Avira for the time being. Do not run any AV right now.

Scan with Kaspersky TDSSKiller: Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6efffffff80, 0, fffff800036d522e, 5}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiDispatchFault+de )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {c08a2, 0, 0, 0}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPagingFileIo+155 )

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600025d1f6, fffff880085fb0c0, 0}

Probably caused by : win32k.sys ( win32k!RBRUSH::vRemoveRef+12 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Dec 2013   #6
claudebernard

Windows 7 Ultimate x64
 
 

@Arc and @koolkat77 Thanks for the suggestions. Will perform the changes suggested and report back here.
My System SpecsSystem Spec
13 Dec 2013   #7
claudebernard

Windows 7 Ultimate x64
 
 

Update:
I uninstalled Avira, alcohol, daemon tools. Removed the SPTD driver.

Ran SFC for C drive. Got this.


Ran Disk check for C:, it showed that the partition is clean.

After logging into windows after disk check, one BSOD occured during idle. I've attached the minidump of it.
Will perform the remaining steps in the mean time

PS I haven't experienced any BSODs in Safe Mode till date that I can recall.

PPS Ran the Kaspersky TDSSKiller with all the parameters checked. No threats were found.
No components overheat. CPU stays around 35C/95F at idle in 'Balanced' power mode with stock AMD cooler.
Doesn't cross 60C at full load.
GPU, HDD too stay within reasonable margins.
My System SpecsSystem Spec
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