BSOD while trying to access my preset destinations.

Chibizs · 12 Dec 2013

Well I am posting this for my friend as he does not speak English very well. Anyhow he is getting a BSOD while trying to access the preset destinations. You know My Music,Documents,Desktop,Downloads and others of that nature. Anyhow I looked at his Dump file and I think it is a Sata driver issue that can be fixed via a driver update but I just want to make sure. So if any of you who know how to read a dump file better than me, which is about 90% of you xD, can you please let me know what exactly is happening. :) Its windows 7 and I forgot to ask him which bit he was running. I will be uploading the dump file here as well. Thank you for any help you can give me with trying to help my friend :)

koolkat77 · 13 Dec 2013

Code:

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9088, {fffff8800d4be8c0, fffff8800d4be8c4, fffff8800d4be8c8, fffff8800d4be8cc}

Probably caused by : iaStor.sys ( iaStor+50ceb )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (9088)
Unknown bugcheck description
Arguments:
Arg1: fffff8800d4be8c0
Arg2: fffff8800d4be8c4
Arg3: fffff8800d4be8c8
Arg4: fffff8800d4be8cc

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'hiber_iaStor' and 'hiber_iaStor' overlap

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9088

PROCESS_NAME:  IAANTmon.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88001058ceb to fffff800034d5880

STACK_TEXT:  
fffff880`0d4be858 fffff880`01058ceb : 00000000`00009088 fffff880`0d4be8c0 fffff880`0d4be8c4 fffff880`0d4be8c8 : nt!KeBugCheckEx
fffff880`0d4be860 00000000`00009088 : fffff880`0d4be8c0 fffff880`0d4be8c4 fffff880`0d4be8c8 fffff880`0d4be8cc : iaStor+0x50ceb
fffff880`0d4be868 fffff880`0d4be8c0 : fffff880`0d4be8c4 fffff880`0d4be8c8 fffff880`0d4be8cc fffffa80`0b3c59f0 : 0x9088
fffff880`0d4be870 fffff880`0d4be8c4 : fffff880`0d4be8c8 fffff880`0d4be8cc fffffa80`0b3c59f0 fffffa80`04a8f000 : 0xfffff880`0d4be8c0
fffff880`0d4be878 fffff880`0d4be8c8 : fffff880`0d4be8cc fffffa80`0b3c59f0 fffffa80`04a8f000 fffffa80`03bd01a0 : 0xfffff880`0d4be8c4
fffff880`0d4be880 fffff880`0d4be8cc : fffffa80`0b3c59f0 fffffa80`04a8f000 fffffa80`03bd01a0 fffffa80`07698300 : 0xfffff880`0d4be8c8
fffff880`0d4be888 fffffa80`0b3c59f0 : fffffa80`04a8f000 fffffa80`03bd01a0 fffffa80`07698300 fffffa80`03bd01a0 : 0xfffff880`0d4be8cc
fffff880`0d4be890 fffffa80`04a8f000 : fffffa80`03bd01a0 fffffa80`07698300 fffffa80`03bd01a0 00000000`00000000 : 0xfffffa80`0b3c59f0
fffff880`0d4be898 fffffa80`03bd01a0 : fffffa80`07698300 fffffa80`03bd01a0 00000000`00000000 fffff880`010537e9 : 0xfffffa80`04a8f000
fffff880`0d4be8a0 fffffa80`07698300 : fffffa80`03bd01a0 00000000`00000000 fffff880`010537e9 00000000`0506d14f : 0xfffffa80`03bd01a0
fffff880`0d4be8a8 fffffa80`03bd01a0 : 00000000`00000000 fffff880`010537e9 00000000`0506d14f 00000000`04d7ea57 : 0xfffffa80`07698300
fffff880`0d4be8b0 00000000`00000000 : fffff880`010537e9 00000000`0506d14f 00000000`04d7ea57 ffffffff`ffb3b4c0 : 0xfffffa80`03bd01a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStor+50ceb
fffff880`01058ceb ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  iaStor+50ceb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStor

IMAGE_NAME:  iaStor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b20515f

FAILURE_BUCKET_ID:  X64_0x9088_iaStor+50ceb

BUCKET_ID:  X64_0x9088_iaStor+50ceb

Followup: MachineOwner
---------

3: kd> lmvm iaStor
start             end                 module name
fffff880`01008000 fffff880`01210000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Dec 10 07:39:43 2009 (4B20515F)
    CheckSum:         0008DB9F
    ImageSize:        00208000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow this:

Arc said:

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software:

Run a Hard Drive test:

SeaTools for DOS and Windows - How to Use

Run Disk Check on your Hard Drive(s): Disk Check