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Windows 7: Bitdefender crashed and now windows wont boot

12 Dec 2013   #1
Foreverend

Windows 7 home premium x64
 
 
Bitdefender crashed and now windows wont boot

Installed bitdefender antivirus plus today, and about 2 hrs later my laptop bluescreened. Windows tried to do its own self repair and restarted and now it doesnt even see a bootable device. Customer service guy says i need a windows 7 boot disk to be able to do anything as i am not able to boot into safe mode or anything. Is it possible to make a boot disk on another device ? or what can i do.

Typing on a phone so pardon the mess


My System SpecsSystem Spec
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13 Dec 2013   #2
andrew129260

Windows 10 Pro
 
 

On another windows 7 pc use this guide to create one:


System Repair Disc - Create

Another option:

Repair Install

I personally would call bitdefender and ask for help. It is their product after all. I haven't heard or read any reports of this happening lately with there products. They are a pretty good antivirus company.

It's possible the Bsod could be caused by an infection on your pc.

Where did you download bitdefender from?
My System SpecsSystem Spec
13 Dec 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Foreverend View Post
Installed bitdefender antivirus plus today, and about 2 hrs later my laptop bluescreened. Windows tried to do its own self repair and restarted and now it doesnt even see a bootable device. Customer service guy says i need a windows 7 boot disk to be able to do anything as i am not able to boot into safe mode or anything. Is it possible to make a boot disk on another device ? or what can i do.

Typing on a phone so pardon the mess
What exact error do you get if you (try to) boot now?
My System SpecsSystem Spec
.

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 Bitdefender crashed and now windows wont boot




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