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Windows 7: BSOD when virus scan

15 Dec 2013   #1
Zlab

Windows 7 Home Premium 64bit
 
 
BSOD when virus scan

I have a problem that my PC freeze and then reboot when scanning for viruses, sometimes it appears BSOD: 0x00000124 or 0x00000101.

When I perform scanning in Safe Mode, it does not have any problem so that I can complete the scanning. I am using AVG Anti-Virus, but I change it to another the problem still continuous.

Apart from virus scan, it also has the same problem when playing Apps on BlueStacks.

Here is my dump files:


My System SpecsSystem Spec
.
16 Dec 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF Zlab .

The bugchecks are mainly hardware oriented.
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. - H2SO4
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.
Your errors are all a generic BUS error which could mean anything, from PCI-e to RAM.
Code:
Error Type    : BUS error
Operation     : Generic

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80080bd148
Section       @ fffffa80080bd2d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xbe00000000070f0f
  Address     : 0x000000fdf9106000
  Misc.       : 0xc00a0fff01000000
What is the make, model and age of your PSU?
Fill out this form and post back the result:
Good practice, open up the case and re-seat all types of connection.
  • SATA Cables (HDD/SSD/ODD).
  • SATA-Power.
  • Motherboard 24-pin.
  • Motherboard 4/8-pin (CPU).
  • Re-seat the RAM.
  • Re-seat the GPU.
Make sure that every slot / cable head is free of dust or other obstruction.
Make sure that every connection is seating properly and firmly in-place.

Also have a look at the motherboard and the GPU, search for any "bad caps", bulky, leaking bloated capacitors.

i.e




Test for thermals and stability:
  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
    Note   Note
    It is not mandatory to run both tests simultaneously, although possible as long as the temperatures are under constant monitoring.
Reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

If any component is overclocked reset it back to stock speeds!



Good places to read more:
My System SpecsSystem Spec
22 Dec 2013   #3
Zlab

Windows 7 Home Premium 64bit
 
 

I try to run Prime95 about 2 hours, without any error message appears. But when I run Furmark for the GPU about some minutes my PC suddenly shut down. I can't even turn on my PC since then, neither sound of HDD spinning nor CPU fan can be heard.

I look at the motherboard there are seemingly no bad capacitors. I can't post my Screenshot here because it is in my PC which I can't turn on.

I am using ANTEC NE400C-BR NeoEco 400W 80Plus for my PSU, which made in China, and AMD A10-6800K for my CPU and APU. The age of all my configuration are around half of a year.

My result of Power Supply Calculator:
Minimum PSU Wattage: 181
Recommended
PSU Wattage: 231 W
My System SpecsSystem Spec
.

22 Dec 2013   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

First off I highly recommend staying out of your power supply.
Their are things in there that can KILL YOU. Yes I mean KILL YOU.

Knowing you specs will help us help you. This tutorial will help you.
By Brink:
System Info - See Your System Specs
My System SpecsSystem Spec
23 Dec 2013   #5
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by Zlab View Post
I try to run Prime95 about 2 hours, without any error message appears. But when I run Furmark for the GPU about some minutes my PC suddenly shut down. I can't even turn on my PC since then, neither sound of HDD spinning nor CPU fan can be heard.

I look at the motherboard there are seemingly no bad capacitors. I can't post my Screenshot here because it is in my PC which I can't turn on.

I am using ANTEC NE400C-BR NeoEco 400W 80Plus for my PSU, which made in China, and AMD A10-6800K for my CPU and APU. The age of all my configuration are around half of a year.

My result of Power Supply Calculator:
Minimum PSU Wattage: 181
Recommended
PSU Wattage: 231 W
What are the temperatures while running the stress test?
My System SpecsSystem Spec
23 Dec 2013   #6
Zlab

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
What are the temperatures while running the stress test?
The maximum is 75C, average is 70C when running Prime95
The last spotted temperature when running Furmark is ~55C
My System SpecsSystem Spec
24 Dec 2013   #7
YoYo155

Windows 10
 
 

Hmm, those aren't too bad.. Is the phenomena reproducible?
My System SpecsSystem Spec
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