BSOD happen when in game and while browsing internet


  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    BSOD happen when in game and while browsing internet


    my computer usually freezes and requires a restart and several switching on and off the computer to get the computer to run again... all of my hardware not over 1 year old
    Last edited by zeeqreco; 04 Dec 2013 at 21:49.
      My Computer


  2. Posts : 71,978
    64-bit Windows 11 Pro for Workstations
       #2

    Hello zeeqreco, and welcome to Seven Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help. :)
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
    Dont run any sort of disc clenup program before you upload another zip.

    Anyway, we are seeing stop 0x116 and stop 0x9C from other data; and some storage controller failure.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    OS Name    Microsoft Windows 7 Ultimate
    Version    6.1.7600 Build 7600
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    You are using 331.65 WHQL display driver. Use the 331.82 WHQL, get it from Latest NVIDIA ForceWare Video Drivers Windows 7.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Let us know the wattage of the PSU, too.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Scan the system for possible virus infection with the following programs.


    Do some Disc checks.

    1. Reseat the sata and power. If possible, Change the SATA cable, and apply the cable to an unused port on the motherboard.
    2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    3. Data Lifeguard Diagnostic for Windows: test the HDD.

    Let us know the results.
      My Computer


  4. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #4

    i'll keep you updated im currently doing all listed method and may take sometime because my computer usually died in process... is there any way i can contribute to seven forum?
      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    All done. the zip now contain latest minidump that happened a minute ago (at the time of uploading)with newly run sf diag tool

    1.updated my win7 with SP1
    2.updated my driver to the latest version
    3.i have stress test my card for 5 minute and no artifact and errors
    4.i have measured the PSU calculator and it needs 337w i have 650w
    5.speccy snapshot contains in the zip file and taken while playing dota2 after 1 hour
    6.Ran the Anti-rootkit utility tds killer no virus detected
    7.i've run the check disk and no erorr and for the Data Lifeguard Diagnostic for Windows i ran the SMART test and it passed

    but still a blue screen occurred minutes ago ( at the time of uploading)
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    This BSOD is another stop 0x116. So another display failure. And what we have till now .....

    1. Furmark passed.
    2. System is cool enough.
    3. Power supply is sufficient.
    4. Display driver is the latest.

    So, on which display may fail? Only one thing about the system that may be said at this time, that is the display driver. Lately we have noticed that teh newer versions of the display driver is causing some issues in some systems. In that situation we should try a known good earlier version.

    Install the NVIDIA DRIVERS 314.22WHQL only.

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    Let us know how the computer is working with this particular driver version.
    ___________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8009f7f3e0, fffff8800f9fa2bc, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+99b2bc )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8009f7f3e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f9fa2bc, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+99b2bc
    fffff880`0f9fa2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0f8e9fa9)],0
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`051e2a48 fffff880`0fcfd140 : 00000000`00000116 fffffa80`09f7f3e0 fffff880`0f9fa2bc ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`051e2a50 fffff880`0fcd0867 : fffff880`0f9fa2bc fffffa80`08604000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`051e2a90 fffff880`0fcfcf4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`09f7f3e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`051e2b40 fffff880`0fdcc03d : fffffa80`09911190 00000000`00000080 00000000`00000000 fffffa80`08584410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`051e2bc0 fffff800`02f5cbae : 00000000`02805e2a fffffa80`08338a00 fffffa80`066f0740 fffffa80`08338a00 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`051e2c00 fffff800`02caf8c6 : fffff800`02e39e80 fffffa80`08338a00 fffff800`02e47cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`051e2c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+99b2bc
    fffff880`0f9fa2bc 803de6fceeff00  cmp     byte ptr [nvlddmkm+0x88afa9 (fffff880`0f8e9fa9)],0
    
    SYMBOL_NAME:  nvlddmkm+99b2bc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5280da75
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f05f000 fffff880`0fca0000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
        CheckSum:         00C10283
        ImageSize:        00C41000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  7. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Blue screen still happens after i installed the older version driver... and this time it happened while playing Dota 2 there are green stripes on screen then it freezes and restart is required... does dirty card make it run unstable(Dust)? and i need to change the HDD and graphic card?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Yes, dirty cards can make it unstable. If there is dust allocation inside the computer, dismantle it. Clean everything inside, but very carefully. Clean the air vents and fan grills so that it can blow the hot air out easily.

    While re-seating, apply new thermal paste to the CPU.



    Also change the SATA cables etc.

    Does it make the situation any better?
      My Computer


  9. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #9

    After 2 weeks... it have resurrected to haunt me once again


    can i clean my computer internal using a hair dryer without the heat?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    So you havent done it?

    The BSODs will continue to occur in this case.

    Yes, you may use air to clean the dust, but not a vacuum cleaner.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:42.
Find Us