Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD from driver?

16 Dec 2013   #1
tys

Windows 7 Professional x64
 
 
BSOD from driver?

Hi all,

Weird one... I had a couple of USB devices plugged in, with HDMI and power. I pulled them all out and received a BSOD... maybe a usb driver?

attached is the what it looks like in Blue Screen Viewer and the dmp files.

Any help would be appreciated.

regards,


My System SpecsSystem Spec
.
16 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Difficult to say, as you have supplied a single crash dump only (not any other necessary files) and that crash dump is kinda silent.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest86+ results no errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff8000349a93c}

Probably caused by : win32k.sys ( win32k!CAutoMutex::CAutoMutex+26 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000349a93c, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800036cb100
GetUlongFromAddress: unable to read from fffff800036cb1c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+13c
fffff800`0349a93c f00fba2e07      lock bts dword ptr [rsi],7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  csrss.exe

TRAP_FRAME:  fffff880033af710 -- (.trap 0xfffff880033af710)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000d39b90 rbx=0000000000000000 rcx=0000000000000002
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000349a93c rsp=fffff880033af8a0 rbp=0000000000000000
 r8=fffff78000000008  r9=0000000000000000 r10=0000000000000000
r11=fffff880009eb180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x13c:
fffff800`0349a93c f00fba2e07      lock bts dword ptr [rsi],7 ds:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003493129 to fffff80003493b80

STACK_TEXT:  
fffff880`033af5c8 fffff800`03493129 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`033af5d0 fffff800`03491da0 : 00000000`00000000 fffff800`03492e13 fffffa80`03fd5b50 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`033af710 fffff800`0349a93c : 00000000`00000000 00000000`00000001 fffff8a0`06bb6790 fffff800`036e93bd : nt!KiPageFault+0x260
fffff880`033af8a0 fffff960`001b0246 : 00000000`00000000 00000000`00000000 fffff8a0`06bb6700 fffff8a0`1837a900 : nt!KeWaitForSingleObject+0x13c
fffff880`033af940 fffff960`002fcf5e : 00000000`00000000 fffff8a0`06064b80 fffff880`033afa90 fffff800`03467600 : win32k!CAutoMutex::CAutoMutex+0x26
fffff880`033af980 fffff960`0036c21f : fffff8a0`07de2740 fffff8a0`06064b80 fffff800`03962700 00000000`00000000 : win32k!CPhysicalMonitorHandle::Destroy+0x22
fffff880`033af9b0 fffff800`03701850 : 00000000`00000000 fffff8a0`1837a9d0 fffffa80`0aec8b30 fffffa80`08478620 : win32k!CMonitorPDO::MonitorInterfaceCallback+0x8b
fffff880`033af9e0 fffff800`038d5838 : fffff8a0`1837a9d0 fffff880`033afa98 fffff8a0`072c3cc0 00000000`ffffffff : nt!PnpNotifyDriverCallback+0x130
fffff880`033afa70 fffff800`037faa04 : 00000000`00000000 fffffa80`0c11e090 fffff8a0`11584a60 00000000`00000000 : nt!PnpNotifyDeviceClassChange+0x188
fffff880`033afb10 fffff800`0349d261 : fffff800`03700868 fffff8a0`072c3c50 fffff800`036392d8 fffffa80`03fd5b50 : nt! ?? ::NNGAKEGL::`string'+0x55191
fffff880`033afb70 fffff800`03731bae : 7cc8b7a4`c5953c44 fffffa80`03fd5b50 00000000`00000080 fffffa80`03f5a890 : nt!ExpWorkerThread+0x111
fffff880`033afc00 fffff800`034848c6 : fffff880`031d5180 fffffa80`03fd5b50 fffff880`031dffc0 9b80f924`58b40605 : nt!PspSystemThreadStartup+0x5a
fffff880`033afc40 00000000`00000000 : fffff880`033b0000 fffff880`033aa000 fffff880`033af7e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!CAutoMutex::CAutoMutex+26
fffff960`001b0246 488bc3          mov     rax,rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  win32k!CAutoMutex::CAutoMutex+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52705fba

FAILURE_BUCKET_ID:  X64_0xA_win32k!CAutoMutex::CAutoMutex+26

BUCKET_ID:  X64_0xA_win32k!CAutoMutex::CAutoMutex+26

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD from driver?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Fairly Often. Driver Verifier Enabled = BSOD on Boot Every Time
I have a relatively new computer that I've built and I've been getting BSOD's for a while. At first I thought it was because the pagefile was disabled, but that was just why they weren't getting logged to MiniDump. Then I got it enabled again and now I'm getting a lot of BSODs. It's been 0x3b...
BSOD Help and Support
Multiple BSOD. Driver Verifier Driver caught a driver corrupting
I have had BSOD for a while and being super busy I did not have time to look at it and get it fixed. Well Being a computer guy I assumed I could fix it myself. But with tons of research and trying to use every guide I can find I decided to try here(probably should have came here first). Today I...
BSOD Help and Support
BSOD-PC Freezes randomly-Driver Verifier BSOD's at User Log-On
Hello, As the thread shows im having lots and lots of little(and big) crashes. Im attaching the SF log and any help will be appreciated Many thanks, Dimitris
BSOD Help and Support
BSOD Windows 7 update mp3 player driver conflict, graphics driver
Hi, and thanks in advance... Much of this is a repeat to other threads, until the graphic driver problem at the end... (I also have an Ubuntu partition.) I'd left my mp3 player plugged in overnight + an Asus Xonar DAC in a usb hub, when Windows wanted to do an update and conflict over...
BSOD Help and Support
BSOD after driver updates. No idea which driver is at fault
Hi, I've recently been using drivermax to update my drivers. After my updates, I've been randomly getting BSODs then and now. I looked into the minidump with bluescreenviewer but cannot find a fix to the problem. I've uploaded the minidump. Please help! I'm using a shared a computer so I don't know...
BSOD Help and Support
BSOD driver power state / Nvidia graphics driver problems
Hello, After many many hours of searching forums for solutions I have been unable to find a solution to my problem - so I decided to open a topic of my own and hope someone can help me with my problem specifically. My problem is similar to this topic, although the solutions posted there...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App