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Windows 7: BSOD playing StarCraft II

16 Dec 2013   #1
delsolartricity

Windows 7 Ultimate x64
 
 
BSOD playing StarCraft II

New build.graphic card drivers up to date as far as I can tell. I've run memory tests & HDD scans. All OK.
I attached your diagnostic results. I can't figure out which driver is giving me grief please help thanks in advance.


My System SpecsSystem Spec
.
18 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi delsolartricity.

Update the Realtek HD Audio Driver, Intel INF installation and Intel USB 3.0 Driver from GIGABYTE - Motherboard - Socket 1150 - GA-Z87X-UD3H (rev. 1.x).

Also, remove the Logitech Pro for notebooks USB audio device, at least as a test.

Let us know the results. Hope the component parts are within warranty?
___________________________________________________________________________________________
Code:
BugCheck D1, {fffff88006ea49c8, 2, 8, fffff88006ea49c8}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
Probably caused by : hardware ( RTKVHD64+2759c8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88006ea49c8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff88006ea49c8, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0e100
GetUlongFromAddress: unable to read from fffff80002f0e1c0
 fffff88006ea49c8 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
RTKVHD64+2759c8
fffff880`06ea49c8 8d4202          lea     eax,[rdx+2]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  SC2.exe

TAG_NOT_DEFINED_c000000f:  FFFFF80004460FB0

TRAP_FRAME:  fffff800044608c0 -- (.trap 0xfffff800044608c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa801e4c45b8 rbx=0000000000000000 rcx=fffffa8020059b30
rdx=fffffa801e4c4260 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88006ea49c8 rsp=fffff80004460a58 rbp=0000000000000000
 r8=fffffa8018e248f0  r9=0000000000000000 r10=fffff88006a33d80
r11=fffff80004460b48 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
RTKVHD64+0x2759c8:
fffff880`06ea49c8 8d4202          lea     eax,[rdx+2]
Resetting default scope

MISALIGNED_IP: 
RTKVHD64+2759c8
fffff880`06ea49c8 8d4202          lea     eax,[rdx+2]

LAST_CONTROL_TRANSFER:  from fffff80002cd6169 to fffff80002cd6bc0

FAILED_INSTRUCTION_ADDRESS: 
RTKVHD64+2759c8
fffff880`06ea49c8 8d4202          lea     eax,[rdx+2]

STACK_TEXT:  
fffff800`04460778 fffff800`02cd6169 : 00000000`0000000a fffff880`06ea49c8 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`04460780 fffff800`02cd4de0 : fffffa80`20568910 fffff880`060a8813 fffffa80`1b175000 fffffa80`1e4c4573 : nt!KiBugCheckDispatch+0x69
fffff800`044608c0 fffff880`06ea49c8 : fffff800`02cda5d1 fffffa80`1e4c452b 00000000`00000000 fffffa80`1fed3060 : nt!KiPageFault+0x260
fffff800`04460a58 fffff800`02cda5d1 : fffffa80`1e4c452b 00000000`00000000 fffffa80`1fed3060 fffff880`10166382 : RTKVHD64+0x2759c8
fffff800`04460a60 fffff880`060e35eb : 00000000`00000002 00000000`00000000 fffffa80`1fadd1b0 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff800`04460b50 00000000`00000002 : 00000000`00000000 fffffa80`1fadd1b0 00000000`00000000 fffffa80`1fadd1b0 : iusb3xhc+0x625eb
fffff800`04460b58 00000000`00000000 : fffffa80`1fadd1b0 00000000`00000000 fffffa80`1fadd1b0 fffff880`060d3a84 : 0x2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTKVHD64+2759c8
fffff880`06ea49c8 8d4202          lea     eax,[rdx+2]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  RTKVHD64+2759c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_RTKVHD64.sys

BUCKET_ID:  X64_IP_MISALIGNED_RTKVHD64.sys

Followup: MachineOwner
---------

0: kd> lmvm rtkvhd64
start             end                 module name
fffff880`06c2f000 fffff880`06f5b180   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Feb 26 18:08:48 2013 (512CACD8)
    CheckSum:         00331825
    ImageSize:        0032C180
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmvm iusb3xhc
start             end                 module name
fffff880`06081000 fffff880`06144000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Dec 21 20:10:49 2012 (50D474F1)
    CheckSum:         000C0A88
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD playing StarCraft II




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