A clock interrupt was not received on the secondary processor

divake · 16 Dec 2013

Last month I started getting this BSOD, and I'm not sure the reason. I'd love help on what to do to see if anything I did caused this. I know prior to it happening AVG was accidentally set to delete a bunch of things and may have deleted some important files, but I'm not sure if it was just coincidental timing. Back in June I replaced my HD because the one I had for a long time died. I had Vista prior to that and have 7 on the new one, but have had no problems with it up until these BSODs.

The computer will freeze up on everything, and eventually BSOD most of the time. Sometimes it doesn't restart after the BSOD and I have to hard reset it. Sometimes it doesn't even BSOD and just freeze up and black screen. Sometimes I can tell when it is about to happen because it starts to hang up, and if any video or music is on I can hear it start to sound a little bit choppy. It seems that opening files/downloading things/windows opening seem to be a little slow overall too, now.

Like I said, any help as to what the issue might be would be appreciated before jumping straight to the motherboard frying conclusion (which one forum did that didn't even help me out and eventually just deleted my post when I kept saying that I still had the problem...) as obviously dropping money on a new desktop is the very last thing I'd like to do if I don't absolutely have to.

I've also attached a .rar with what I hope are all of the right files, but please let me know what else I can do or provide to help.

Thanks a lot.

divake · 16 Dec 2013

I hope posting again isn't against the rules, but something big and sudden just happened. Loading the Documents/Control Panel/Computer screens, the sidebar where your computer/drives load up wouldn't load at all. So I decided to restart the computer. When I did so, the HP blue startup screen appeared, but the computer didn't go past that. And despite the F## prompts to access the BIOS and Diagnostics, etc being in screen, hitting those buttons did nothing. Panicked, I looked on my phone for potential help, and after unplugging everything from the computer itself (computer, mouse, all USBs) and trying to start it again, the computer thankfully booted up. As a test, I plugged everything back in and restarted again and it seemed to restart without a problem. But this was very worrisome when it happened, if this incident helps in anyone who replies to this.

divake · 06 Jan 2014

I am still having these problems.

divake · 06 Mar 2014

Hello?

derekimo · 06 Mar 2014

My apologies divake, sometimes threads slip through the cracks.

Both your dumps are pointing to hardware problems.

Code:

BugCheck 124, {0, fffffa80076ef038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

Let's do some hardware tests

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.

Can you fill in your specs too,

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

System Info - See Your System Specs

ICIT2LOL · 06 Mar 2014

Divake mate download HW Info HWiNFO, HWiNFO32/64 - Download make sure the right bit version and run it.
The hit sensors scroll down to show us the PSU volts and any other stuff anything out of order.
Se my pic of mine.

Britton30 · 06 Mar 2014

This is the preferred, best way to upload an image or a file to a post. Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.

Screenshots and Files - Upload and Post in Seven Forums
You may also upload a photo or image you already have as you would a file, without using the Snipping tool.

You might give your new drive (HDD) a test as well, start with this one:
Try this too, download this: CrystalDiskInfo - Software - Crystal Dew World and open the program and follow the steps in this snip.

This may give you a little bit of time, but the drive should be replaced soon.

Anak · 06 Mar 2014

In your original post (OP) you said you had to change your hard disk drive (HDD), did you have any problems re-activating the OS?

I noticed this in your EventApp.txt file. This one is from the middle of December, but I can see one from the end of July.

Code:

Event[6046]:
  Log Name: Application
  Source: Microsoft-Windows-Security-SPP
  Date: 2013-12-16T13:55:07.000
  Event ID: 1003
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Xxxxxxx
  Description: 
The Software Protection service has completed licensing status check.
Application Id=55c92734-d682-4d71-983e-d6ec3f16059f
Licensing Status=
1: 01f5fc37-a99e-45c5-b65e-d762f3518ead, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 2e7d060d-4714-40f2-9896-1e4f15b612ad, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 3b965dfc-31d9-4903-886f-873a0382776c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 586bc076-c93d-429a-afe5-a69fbc644e88, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 3 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
5: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: 5e35dc43-389b-47c5-b889-2088b06738cb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: 9f83d90f-a151-4665-ae69-30b3f63ec659, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: a63275f4-530c-48a7-b0d3-4f00d688d151, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11: b8a4bb91-69b1-460d-93f8-40e0670af04a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: d2c04e90-c3dd-4260-b0f3-f845f5d27d64, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
13: e68b141f-4dfa-4387-b3b7-e65c4889216e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
14: ee4e1629-bcdc-4b42-a68f-b92e135f78d7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
15: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
16: afd5f68f-b70f-4000-a21d-28dbc8be8b07, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

The 0xC004F014 error means:

0xC004F014
The Software Protection Service reported that the product key is not available MAK/KMS client No product keys are installed on the system. Install a MAK product key, or install a KMS Setup key found in \sources\pid.txt on the installation media.

Source, scroll down till you see it listed on the left: How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista

In line 4. The 0xC004F014 error indicates that the Product Key is not available - but the system has found a valid license and Key for the 586bc076-c93d-429a-afe5-a69fbc644e88 license type..
This is interpreted from what NoelDP found with another member: Source Post #20

Go to: Control Panel\All Control Panel Items\System Then scroll to the bottom do you see this? I x'd my PID out for security.
Attachment 309322

If you don't see Windows is activated, that is the main problem right there and we will need to have you follow this tutorial and post an MGADiag report - then we can see if there are any added problems.
Windows Genuine and Activation Issue Posting Instructions

And as Derekimo pointed out

derekimo said:

Can you fill in your specs too,

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

System Info - See Your System Specs

There were some other problems:

searchprotect\bin\cltmng.exe is an undesirable program.This is listed in your one user profile, and as a startup program.

curseclientstartup.ccip can be a backdoor virus you will have to remove World of Warcraft if you still have it installed, but it can be a bugger, Winpatrol says its safe, but look at how many gamers want it removed (1160) compared to the others

In your OP you say you had problems with AVG, but your MSINFO32 report says you still have McAfee Security Scan Plus as a startup program Use this to remove McAfee: https://service.mcafee.com/FAQDocument.aspx?id=TS101331 and read the whole Document, there are some caveats depending on what type of McAfee services/products you may have installed.

Leave AVG on for a while because you'll need some protection while online, I would suggest Microsoft Security Essentials (MSE), but if your OS isn't activated properly it won't install.

You may want to scan pbbtnService.exe your password box service with https://www.virustotal.com/ Just to make sure its okay.

And there was a recent problem with WUDFHost, but that could be related to your OS.

Honestly, if it is an activation problem you may want to consider a Clean Install instead of wading through all these problems.

Here is one with the Factory OEM to consider: Clean Reinstall - Factory OEM Windows 7

There are more types of Clean Installs it depends on how you want to go, scroll down about 2/3'd of the way here: Windows 7 - Tutorial Index

Anak · 07 Mar 2014

divake,

I was leaning towards a hardware problem until I saw the problem in the EventApp report, that and Item #5 in this post from H2SO4 plus the HDD swap lead me to a possible activation problem. It may offer some tips to help on that 0x124 error just in case it is not an activation issue.

Stop 0x124 - what it means and what to try

divake · 24 Mar 2014

derekimo said:

My apologies divake, sometimes threads slip through the cracks.

Both your dumps are pointing to hardware problems.

Code:

BugCheck 124, {0, fffffa80076ef038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

Let's do some hardware tests

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.

Can you fill in your specs too,

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

System Info - See Your System Specs

I am making my way through each post to try things. You are first! Thank you for starters.

I will run a full Memtest overnight. I ran one just now and found no problems, but am aware that sometimes it takes a number of tests to spot a problem. I plan to leave it on overnight and will post again if it finds anything.

Furmark ran for 10 minutes with no problems.

Prime95 I ran for around 3 - 4 hours and nothing seems to have come up from it.

As for overclocking, I have not changed a thing about my settings so I do not believe I am.

Here is my Speccy link: http://speccy.piriform.com/results/s...o1tpcu3OzJkOs5