BSOD playing streaming video

mapache · 18 Dec 2013

On the blue screen I saw "atikmpag.sys" listed by couldn't get more info. SF Diagnostic Tool log zip file attached.

This is the first time this happened.

Thanks for any help you can provide.

Arc · 19 Dec 2013

Hi mapache.

There is only one crash dump in the uploaded zip, and that is of 01/11/2013. So it may not contain adequate info that we need to debug the present issue.

But, as you said about "atikmpag.sys", it is the display driver, and your employed drive is extremely old.

Code:

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6570
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x6759)
Driver File Version: 8.17.0010.1103 (English)
     Driver Version: 8.911.0.0
        DDI Version: 11
   Driver Date/Size: 10/25/2011 19:04:28, 892416 bytes

Update your ATI/AMD display driver to the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Let us know the results.

mapache · 19 Dec 2013

I noticed the dates didn't match and thought that was weird. Dunno how that happened as I didn't change it and my system date is correct.

I updated the AMD driver as you suggested, so I hope that fixes things. Thanks for your help.

Arc · 20 Dec 2013

let us know how it works there.