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Windows 7: BSOD playing Vindictus, starting at 2PM today


18 Dec 2013   #1

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD playing Vindictus, starting at 2PM today

I have been Vindictus with a group of friends for approximately 2 months now, and have had no previous issues. This morning, I found a pop-up asking to patch the game (which i had left running overnight). I allowed the game to patch from the main company servers (Nexon), and after restarting my computer, was forced to allow the game to update using the third party software (Steam) that I play through. I received an error message that the launcher was not working, and launched the game without the launcher using the local .EXE (as is done by the developer, Nexon, and is local to Steam). I was able to play the game successfully for about an hour, when my music and game froze, and my computer restarted. I thought this was odd, so after letting the computer boot, i killed all non-essential programs and relaunched Vindictus. after about 30 seconds at the character selection screen, i received a BSOD. Over the next 4 hours, my computer restarted itself while i attempted to rectify the issue, with no BSOD. I have now updated every driver on my rig, and still receive the same restart, at various intervals.



Attached Files
File Type: rar Xerophyte.rar (155.9 KB, 5 views)
My System SpecsSystem Spec
.

20 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Xerophyte, you need to supply some more information to us.

Fill up your system specs.
See your system specs and fill it up here.

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
All your BSODs are stop 0x124, which is supposed to be a hardware issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error.
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e66a038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
And when the first parameter is 0, the failing hardware is undetermined by the crash dump, and we need to go far a lots of tests to identify it.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of your PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
My System SpecsSystem Spec
20 Dec 2013   #3

Microsoft Windows 7 Home Premium 64-bit
 
 

Msinfo32 cannot be found using the search bar from the Windows start menu, as you directed, hence why it was not linked as well.

Furmark GPU Stress test:
----------------------
BURN-IN SCORE: 3456 points
34306 frames, 38 FPS, 93C
Resolution: 1920x1080 (FS) - AA:0 samples
FPS: min:38, max:40, avg:38

Power Supply calculator
-----------------------
Minimum PSU Wattage: 370 W
Recommended PSU Wattage: 420 W
Installed PSU: EVGA NEX750B, 750 W supply

Prime95 Tests
----------------
[Fri Dec 20 16:22:02 2013]
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!

Piriform ran for 2 hours.
Plan to restart for the Memtest86+ tests tonight.
My System SpecsSystem Spec
.


21 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Xerophyte View Post
Msinfo32 cannot be found using the search bar from the Windows start menu, as you directed, hence why it was not linked as well.
is it?
BSOD playing Vindictus, starting at 2PM today-2013-12-21_174138.jpg


Quote   Quote: Originally Posted by Xerophyte View Post
Furmark GPU Stress test:
----------------------
BURN-IN SCORE: 3456 points
34306 frames, 38 FPS, 93C
Resolution: 1920x1080 (FS) - AA:0 samples
FPS: min:38, max:40, avg:38
Dangerous

Quote   Quote: Originally Posted by Xerophyte View Post
Power Supply calculator
-----------------------
Minimum PSU Wattage: 370 W
Recommended PSU Wattage: 420 W
Installed PSU: EVGA NEX750B, 750 W supply
OK.

Quote   Quote: Originally Posted by Xerophyte View Post
Prime95 Tests
----------------
[Fri Dec 20 16:22:02 2013]
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
Self-test 28K passed!
OK
Quote   Quote: Originally Posted by Xerophyte View Post
Piriform ran for 2 hours.
It is not to run for two hours etc. It is to report the heat. Take a screenshot of it and let us see it.


My System SpecsSystem Spec
21 Dec 2013   #5

Microsoft Windows 7 Home Premium 64-bit
 
 

As I stated, Msinfo32 cannot be found using that function.
I have the screenshot saved, however I still have my home computer running Memtest86+, on pass #4.
No errors so far.
My System SpecsSystem Spec
21 Dec 2013   #6

Microsoft Windows 7 Home Premium 64-bit
 
 

Righto, i ran the MemTest86+ for 18 hours. No errors found, 8 passes complete.
Still unable to find Msinfo32/Msinfo64 on my system.
Speccy: http://speccy.piriform.com/results/6...Y2ohyDZ4S4VVYl
My System SpecsSystem Spec
22 Dec 2013   #7

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

My System SpecsSystem Spec
22 Dec 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Xerophyte, welcome to 7F!

We already know that you can not find misinfo32 by entering misino32 into the Search box, but there are two other ways to try and get to it.

Follow step #1 under Here's How: in this tutorial: System Information, then follow step#3 to edit/copy/paste and save the information. Then upload it into your next reply.

If it still will not open, then try this.

Open Windows Explorer and drill down to: C:\Program Files\Common Files\Microsoft Shared\MSInfo
Left click on the MSInfo Folder you should see:

BSOD playing Vindictus, starting at 2PM today-msinfo1.jpg

Left click on the file to open it and follow step #3 as above to upload into your next reply.

If in either case it won't open or you see a:

warning   Warning
"Can not Collect Information"
or
"Cannot access the Windows Management Instrumentation software.
Windows Management files may be moved or missing."


Go into the Services Management Console: Start >Run >Services.msc >OK and see if the "Windows Management Instrumentation" service is running. Mine is started and set to automatic.

If it is not then right click on it and click on properties, check the Startup type is set to Automatic, and down at Status click on Start.
Then click on the dependencies tab check to make sure the dependencies are started and running; Apply and OK your way out.

Try either suggestion above in my post to see if misinfo will open, if it still won't start reboot your machine, and try again.

If it is started and running use ICit2lols' first suggestion to run SFC /scannow and run it three times with restarts in between (see first note box in tutorial).

If all this doesn't help You should follow Geethu Bs' steps outlined here: Unable to access msinfo32, error message "can't collect - Microsoft Community


My System SpecsSystem Spec
22 Dec 2013   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Did you select Gab All with the SF Diagnostic tool?
Blue Screen of Death (BSOD) Posting Instructions
If not do so and upload the file as directed.
My System SpecsSystem Spec
22 Dec 2013   #10

Microsoft Windows 7 Home Premium 64-bit
 
 

Thanks for the help with the Msinfo32 thing, attached as a .zip.
Already own Malwarebytes, came back clean. However, AdwCleaner did not. Same goes for SUPERAntiSpyware.


AdwCleaner results are attached, and SUPERAntiSpyware cleared 53 threats, mostly from Firefox (which i do not use).
Chkdisk was ran yesterday, with the option for registry errors checked, along with file system errors, which both came back clear.

Running sfc /scannow turned up the completion message of: Windows Resource Protectcion did not find any integrity violations.
Running sfc /verifyonly turned up the completion message of: Windows Resource Protectcion did not find any integrity violations.


Attached Files
File Type: rar MSINFO32.rar (56.6 KB, 2 views)
File Type: rar AdwCleaner[S0].rar (2.2 KB, 1 views)
My System SpecsSystem Spec
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 BSOD playing Vindictus, starting at 2PM today




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