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Windows 7: Intermittent win32k.sys BSOD Error


19 Dec 2013   #1

Windows 7 Home Premium x64
 
 
Intermittent win32k.sys BSOD Error

Hi all,

Today I randomly started getting BSOD's referencing a page_fault_in_nonpaged_area with a file called win32k.sys. I haven't very recently installed any new hardware, although I got a wacom tablet about a month ago. Haven't noticed any trouble with it.

What did change today: I attempted to switch from AVG anti-virus to Ad-Aware, but I do not believe AVG properly uninstalled. (I went about uninstalling it through the control panel as I normally would, but no matter what it always still shows up there. Ad-Aware won't install now, either... it just keeps giving me an error about being unable to connect to the update server.) I also started using soluto to boost my boot time, so perhaps something got delayed or removed from startup processes that shouldn't have. Soluto sent me a little notification stating the error was likely caused by "nt driver" but I'm not sure what that means. (I'm sure that's all in the attached zip file.)

The BSOD is appearing intermittently and doesn't appear to have a common trigger each time. Usually about 10 to 15 minutes after using the computer it pops up and restarts the system. It happens every time I try to open photoshop, however, so perhaps that's related. Please let me know if I can provide more information. Thanks in advance to any and all who can offer advice.

- Spencer



Attached Files
File Type: zip SPINSYR.zip (1.85 MB, 3 views)
My System SpecsSystem Spec
.

19 Dec 2013   #2

Windows 7 Home Premium x64
 
 

I was able to get a picture of the blue screen I was seeing. It keeps happening, and it appears to be happening even more frequently today. I ran cccleaner to see if that would help, but it didn't do any good. I also tried using the computer in safe mode, both with and without networking, and I continued to get BSOD's, although the safe mode one was a different error.

I'm very stumped as to what is going on, and I'm also getting increasingly worried as the problem seems to be getting worse. The first image is my main BSOD, the second is the one I got in safe mode which is slightly different (system_service_exception.) Everything appears to be going back to this win32k.sys file, but I'm not even sure what purpose it serves.


Attached Images
  
My System SpecsSystem Spec
20 Dec 2013   #3

Windows 7 Home Premium x64
 
 

Ok, I followed instructions from this thread, but it has still not solved my problem. This BSOD is happening every time, without fail, although what and when it's triggered appears to be random. Below are my ChkDsk results. I also ran sfc /scannow 3 times and it returned no errors each time. Examining the .dmp files in my original post, the only common driver in all of the files is ntoskrnl.exe, which I believe is referencing that nt driver again. I'm not sure what this is or how to fix it. I guess I will continue to try and figure out what I can. Any help would be extremely appreciated.

Code:
TimeCreated : 12/20/2013 7:13:13 AM
Message     : 
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is OS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
                613376 file records processed.                                 
                      
              File verification completed.
                3851 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                16 EA records processed.                                       
                  
                60 reparse records processed.                                  
                  
              CHKDSK is verifying indexes (stage 2 of 5)...
                741938 index entries processed.                                
                      
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                613376 file SDs/SIDs processed.                                
                      
              Cleaning up 1968 unused index entries from index $SII of file 0x9
              .
              Cleaning up 1968 unused index entries from index $SDH of file 0x9
              .
              Cleaning up 1968 unused security descriptors.
              CHKDSK is compacting the security descriptor stream
                64282 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                34107576 USN bytes processed.                                  
                        
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                613360 files processed.                                        
                      
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                175170024 free clusters processed.                             
                         
              Free space verification is complete.
              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              Correcting errors in the Volume Bitmap.
              Windows has made corrections to the file system.
              
              1453344767 KB total disk space.
               751634884 KB in 525068 files.
                  271496 KB in 64285 indexes.
                       0 KB in bad sectors.
                  758287 KB in use by the system.
                   65536 KB occupied by the log file.
               700680100 KB available on disk.
              
                    4096 bytes in each allocation unit.
               363336191 total allocation units on disk.
               175170025 allocation units available on disk.
              
              Internal Info:
              00 5c 09 00 2f fe 08 00 87 1c 10 00 00 00 00 00  .\../...........
              39 77 01 00 3c 00 00 00 00 00 00 00 00 00 00 00  9w..<...........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
My System SpecsSystem Spec
.


20 Dec 2013   #4

Windows 7 Home Premium x64
 
 

Here is another set of dump files collected using the diagnostic tool. I would upload them after every BSOD, but there would easily be 20 different versions by this point. The errors still appear to be affected by this ntoskrnl.exe file. If there any additional info needed please let me know. I will run whatever diagnostic people need to see.


Attached Files
File Type: zip SPINSYR (2).zip (1.75 MB, 0 views)
My System SpecsSystem Spec
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 Intermittent win32k.sys BSOD Error




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