Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD caused by ntoskrnl.exe

20 Dec 2013   #1
Xerophyte

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD caused by ntoskrnl.exe

I was running the Steam product Vindictus, which i have had no problems with in the past, when i recieved a BSOD. Checking the dump file, i saw the cause was ntoskrnl.exe. Over the next 4 hours, my computer restarted itself while i attempted to rectify the issue, with no BSOD. I have now updated every driver on my rig, and still receive the same restart, at various intervals when playing Vindictus.I have since ceased to play, and have ran a chkdisk, registry cleanup and full virus scan/virus update with no fix.


My System SpecsSystem Spec
.
20 Dec 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_18-12-2013\121813-48204-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`03417000 PsLoadedModuleList = 0xfffff800`0365a6d0
Debug session time: Thu Dec 19 07:58:25.515 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:11.639
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800e66a038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e66a038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0335b5b0 fffff800`036d7ca9 : fffffa80`0e66a010 fffffa80`0c85b040 fffff8a0`0000000d 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0335bad0 fffff800`035b8ea7 : fffffa80`0e66a010 fffff800`036322d8 fffffa80`0c85b040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0335bb00 fffff800`03520275 : fffff800`03693b40 00000000`00000001 fffffa80`0e564e60 fffffa80`0c85b040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0335bb40 fffff800`03496261 : fffff880`010b6e00 fffff800`03520250 fffffa80`0c85b000 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0335bb70 fffff800`037292ea : 00000000`00000000 fffffa80`0c85b040 00000000`00000080 fffffa80`0c6e9990 : nt!ExpWorkerThread+0x111
fffff880`0335bc00 fffff800`0347d8e6 : fffff880`0316d180 fffffa80`0c85b040 fffff880`031780c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0335bc40 00000000`00000000 : fffff880`0335c000 fffff880`03356000 fffff880`0432d7e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD caused by ntoskrnl.exe




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
ntoskrnl.exe has caused BSOD
I have had 4 BSOD. Today, I was streaming using to Twitch with QuickSync on a Intel i3 2120. Boom a BSOD. I was also downloading something on steam also. I have noticed something very interesting in the "BlueScreenView" Application. 3 of the .dmp files have been caused by the "ntoskrnl.exe" My...
BSOD Help and Support
BSOD at least once a day caused by ntoskrnl.exe
Hello, Lately I have been getting the BSOD a fair bit. At first it was about once a couple of weeks, then it started increasing. I did a full format of the HDD in an effort to stop it, it didn't work. It just started occurring more often. I've tried updating all of the drivers, didn't work. I've...
BSOD Help and Support
BSOD caused by ntoskrnl.exe
HI I bough this Acer V3-571G-9435 laptop on Aug 20, 2012 and replaced the original HDD with OCZ vertex 3 240GB SSD before I star it up. I installed Win7 Home Premium 64 bit version. Here is the hardware information of the laptop: CPU: intel i7-3610QM Memory: Kingston DDR3-1333 2GB & A-Data...
BSOD Help and Support
BSOD caused by ntoskrnl.exe
Windows crashed while I was playing Dragon Age Origins. Can someone help me find out which driver or whatever caused this crash? System info: Windows 7 Ultimate x64 (retail) Bought this computer a few weeks ago Let me know if you guys need any more info. Thanks a lot!
BSOD Help and Support
Help please, BSOD caused by ntoskrnl.exe
Hello, i really need your help hier. My PC is crashed and frozen randomly ( while watching movies, youtube. surf net ) and I cant do anything but hard reset. Here ist the dump file, hope that you guys can read and tell me how to fix it. My specs: AMD Phenom II 1055T 6x2,8ghz ASUS M4N68T-M LE...
BSOD Help and Support
BSOD being caused by ntoskrnl.exe
Hey guys; I searched these forums for other posts; and generally people just suggested repairing windows. When i try an repair my windows 7 (Ultimate 64bit) it tells me it cannot upgrade my system to 32bit, and yes i have been clicking x64 when i choose my system type. Ill dump the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:53.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App