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Windows 7: BSOD opening Microsoft office WORD 2007 or Adobe Reader 11

20 Dec 2013   #1
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 
BSOD opening Microsoft office WORD 2007 or Adobe Reader 11

Hello,

We have several users that are having a blue screen when opening a word or pdf file. We are running Windows 7 32 bit all the latest windows updates are installed.

I have looked at the rdbss.sys file but no succes. Hope you guys could help / advice me

See attachment for the dmp files.


My System SpecsSystem Spec
.
20 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Tapsee.

Do you have CenterTools DriveLock? If so, uninstall it, at least as a test.

If you dont have it, then I would say that a stray crash dump is not enough to debug an issue. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

So let us know the results.
__________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {a6d22000, 0, 8cb339b9, 0}

*** WARNING: Unable to verify timestamp for DLFldEnc.sys
*** ERROR: Module load completed but symbols could not be loaded for DLFldEnc.sys

Could not read faulting driver name
Probably caused by : rdbss.sys ( rdbss!RxIsSpecialShare+31 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Dec 2013   #3
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Hello Arc,

Thanks for the fast reply. Yes i have Centertools Drivelock installed on the systems that are crashing. I will uninstall it on the computers that are crashing and will let you know the result.

Greets Tapsee
My System SpecsSystem Spec
.

02 Jan 2014   #4
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Hello Arc,

I have uninstalled centertools drivelock but no luck. I have followed the BSOD posting instructions maybe you could help or find any informations about the BSOD.

Thank you very much,

Greets Tapsee
My System SpecsSystem Spec
02 Jan 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The dumps are not opening for me. I have requested our highly efficient member YoYo155 to look at those.
My System SpecsSystem Spec
02 Jan 2014   #6
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Hello Arc,

Ok thank you very much hope that YoYo155 can open them and find something.

Thank you guys

Greets Tapsee
My System SpecsSystem Spec
02 Jan 2014   #7
YoYo155

Windows 10
 
 

Hi Tapsee .

I'm with Arc on this one, all of the dumps (all 44 of them) appear to be caused by CenterTools DriveLock.
Please do uninstall it and assess the situation.

Be sure to update in a few days time.
My System SpecsSystem Spec
02 Jan 2014   #8
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Hello YoYo155,

Thnx for looking what can be the cause of our BSOD. Tommorow i have a meeting with my manager about the BSOD. I will uninstall Centertools Drivelock on the Windows 7 pc that have the BSOD.

I think the best way to fix this is to contact the support division of drivelock.

Next week wednesday i post a new update.

Thnx guys!!

Greets Riaz
My System SpecsSystem Spec
02 Jan 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Tapsee View Post
I will uninstall Centertools Drivelock on the Windows 7 pc that have the BSOD.
The above statement says that the statement below is a false statement.
Quote   Quote: Originally Posted by Tapsee View Post
Hello Arc,

I have uninstalled centertools drivelock but no luck.
Unsubscribing from this thread due to that reason.
My System SpecsSystem Spec
02 Jan 2014   #10
Tapsee

Microsoft Windows 7 Professional 32-bits 7601 Multiprocessor Free Service Pack 1
 
 

Hello Arc,

You misunderstood me i have twenty windows 7 pc's. Ten of the windows 7 pc have the BSOD you said to me:


" Do you have CenterTools DriveLock? If so, uninstall it, at least as a test."

So i did this with one windows 7 pc at least as a test. After the full dump and the information i get from yoyo155 i decide to uninstall drivelock from al the ten pc's.

Dont be mad!

Greets Tapsee
My System SpecsSystem Spec
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 BSOD opening Microsoft office WORD 2007 or Adobe Reader 11




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