Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD and BitDefender BCCode: 4a

20 Dec 2013   #1
DSkySoul

Windows 7 Home Premium x64
 
 
BSOD and BitDefender BCCode: 4a

Hi, i have a problem with Windows and BitDefender, when i installed it the first time (2012) it gave me the same result: BSOD and always the same reason.
Same for the latest version of this year which i'm using right now

I would like to keep using BitDefender but the constant BSOD makes it too annoying so i changed antivirus a lot but always with hope that BitDefender would stop doing this.

The most recent one was 5 min ago. Wednesday i reinstall my Windows because well... getting slow ^^' and today it happened twice

I tried to search the cause of this but with no success.

If someone could help I would appreciate it very much :)

P.S. If there is something that i didn't put in and is needed i'll provide it


My System SpecsSystem Spec
.
20 Dec 2013   #2
DSkySoul

Windows 7 Home Premium x64
 
 

I found some more information that might help

it's always about this : irql gt zero at system service

BCCode: 4a
BCP1: 0000000077C9132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002A98B60
OS Version: 6_1_7601
My System SpecsSystem Spec
21 Dec 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi DSkySoul.
Quote:
fffff880`026fc838 fffff880`02da0a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a
Uninstall BitDefender, that is the best option for you.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
__________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7712132a, 2, 0, fffff880026fcb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

21 Dec 2013   #4
DSkySoul

Windows 7 Home Premium x64
 
 

Is this a know error of BitDefender ? Because for more than a year that it happens to me and i ask myself if they're trying to fix is or even if they know it exists

And it happened again, it's very random
My System SpecsSystem Spec
21 Dec 2013   #5
DSkySoul

Windows 7 Home Premium x64
 
 

Not on the subject of BSOD, I see you use Microsoft Security Essentials for antivirus as you suggested me to do. I search a little and it i can see it's a good antivirus but a lot of people say that Microsoft Security Essentials lacks in virus detection, etc... in comparison with other antivirus. What is your opinion on this ? It would be nice to have the opinion of someone who use it and know what he's doing
My System SpecsSystem Spec
21 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by DSkySoul View Post
Is this a know error of BitDefender ? Because for more than a year that it happens to me and i ask myself if they're trying to fix is or even if they know it exists

And it happened again, it's very random
Yes, it is a very common issue with BitDefender. Not only it, but also almost all third party virus scanners contribute in BSODs.
Quote   Quote: Originally Posted by DSkySoul View Post
Not on the subject of BSOD, I see you use Microsoft Security Essentials for antivirus as you suggested me to do. I search a little and it i can see it's a good antivirus but a lot of people say that Microsoft Security Essentials lacks in virus detection, etc... in comparison with other antivirus. What is your opinion on this ? It would be nice to have the opinion of someone who use it and know what he's doing
I dont believe that MSE is any low in giving real time protection. It may be (contradictory) weak in scanning, and that is why I suggested you to use MBAM (undoubted best in this field) for scanning on demand.

There will not be any security issue.
My System SpecsSystem Spec
21 Dec 2013   #7
DSkySoul

Windows 7 Home Premium x64
 
 

Thank you for the quick answer , i used a lot of antivirus but only with this one that BSODs happen, i will try using the option you gave me and in 2-3 days later i'll come and tell if everything's ok.
Again thank you very much for helping with this
It's unfortunate that there isn't an easy solution for this
My System SpecsSystem Spec
21 Dec 2013   #8
DSkySoul

Windows 7 Home Premium x64
 
 

Sorry for asking another question but running the two at the same time, will they affect each other or everything will be fine ?
My System SpecsSystem Spec
21 Dec 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

MBAM, when it is the free version, it provides a virus scanner only. SO no chance of a conflict between multiple real time protection.

The paid version of MBAM comes with a real time protection too, and that also does not cause any conflict with any other program. It is the specialty of MBAM.
My System SpecsSystem Spec
21 Dec 2013   #10
DSkySoul

Windows 7 Home Premium x64
 
 

So having the paid version can be a plus in security
My System SpecsSystem Spec
Reply

 BSOD and BitDefender BCCode: 4a




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD on using Bitdefender Safepay, error 0x0000004a
Hello, I recently had a problem regarding Bitdefender Safepay. Actually its the first time Im using it and I got bsod straight away while registering my credit card. PC restarted and I tried again but same error. I attached a screenshot of the BSOD dump file opened with BlueScreenView...
BSOD Help and Support
BSOD while using safepay(bitdefender) in chrome
Hi, While using safepay(bitdefender) my computer all of a sudden had severe audio pops. Moments later it crashed and it displayed a BSOD. I have found the logfile of the crash but I don't know how to view it. It says it can't open the file. How can I open this file? Thanks in advance, ...
BSOD Help and Support
BSOD during high bandwith situations. Bccode a, bccode b1.
I've completely reinstalled my system from the ground up twice over this last weekend. Still gettin the BSOD's at least daily. Here's a zip of the latest dump. It seems to really only BS when I'm running high bandwith/ memory. I.E. videogames/teamspeak/Pandora simultaneously My system is an ...
BSOD Help and Support
BSOD from new memory card, BCCode:d1 & BCCode:fc
x64 full retail around 4 year old comp The memory I use on my PC is: "Corsair TWIN2X4096-8500C5D Dominator 4GB 2 X 2GB PC2-8500 1066MHz 240-Pin DDR2 CL5 Dual Channel Desktop Memory" Wanting more memory I decided to to place: "OCZ DDR2 PC2-8500 Platinum 4GB Edition Dual Channel *EOL" ...
BSOD Help and Support
BSOD after initiating bitdefender's vulnerability scan
Hi, I was performing my regular maintenance on my computer, and when i started the vulnerability scan ( mainly checks for updates ), the BSOD popped up. I don't think its anything serious, but i wanted to make sure it isn't. I've uploaded the .dmp file.
Performance & Maintenance
second Bsod while updating BitDefender (a sign?)
Just had another BSOD, didnt get a reply on my previous thread.. however will upload both, the first one happened when returning to the computer this one happened as l manually updated my virus scanner BitDefender so lm wondering if its related. using a program called blue screen view l found...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App