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Windows 7: BSOD playing games, browsing the web, programming, doing nothing

21 Dec 2013   #1
Techtony96

Windows 7 Home Premium x64
 
 
BSOD playing games, browsing the web, programming, doing nothing

Hello, and thanks for taking your time to read this.

I built my new computer last weekend, installed Windows 7 Home Premium x64 on it, installed all my motherboard drivers (latest from the website) and the graphics card driver (tried latest stable and latest beta). I then installed all Windows Updates. At this point BSOD starting happening. I have been using my computer to try to pinpoint the BSOD cause, but no luck. I tried using my computer in safemode but it will BSOD there too. Computer hardware info is below, and the debug tool files are attached as well.


Intel Core i5-4670K, Gigabyte GeForce GTX 770, BitFenix Prodigy M Midnight - Tony's Gaming PC - Techtony96's Saved Part List - PCPartPicker


My System SpecsSystem Spec
.
22 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Techtony96.

Uninstall Norton and all Symentec products using Norton Removal tool. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.
___________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800c9a03d0, fffffa800c9a0410, 404000e}

*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+45abb )

Followup: MachineOwner
---------
Code:
fffff880`04800000 fffff880`04884000   IDSvia64 T (no symbols)           
    Loaded symbol image file: IDSvia64.sys
    Image path: \??\C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131220.001\IDSvia64.sys
    Image name: IDSvia64.sys
    Timestamp:        Fri Dec 06 07:23:44 2013 (52A12E28)
    CheckSum:         0008D1A0
    ImageSize:        00084000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Dec 2013   #3
Techtony96

Windows 7 Home Premium x64
 
 

Hello Arc, and thank you for assisting me.

I completed the scan from MBAM, and it returned one false positive, the installation file for FileZilla, a popular FTP program. I then needed to check something in my Google Drive, and as I was logging into my Google account, my computer BSOD'd. I attached the dump file as zipped to this post.

Thank you!
My System SpecsSystem Spec
.

22 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The latest BSOD is not saying anything clearly.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest is free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
22 Dec 2013   #5
matts6887

Windows 7 ultimate 64-bit
 
 

I agree with Arc; i would definitely test your ram modules by doing a memory scan/test. That way you will know if its the ram or not.
My System SpecsSystem Spec
22 Dec 2013   #6
Techtony96

Windows 7 Home Premium x64
 
 

I have run a memtest with memtest86 for 10 hours, and got 11 passes, will try driver Verifier now.

I also had three more BSOD since my last post.
My System SpecsSystem Spec
22 Dec 2013   #7
Techtony96

Windows 7 Home Premium x64
 
 

Ok, so I went through all the steps to enable driver verifier, the computer booted up, I signed in, and now my desktop wont show up and my screen is black. I booted into safe mode, disabled DF, and then booted booted normally. Went through the process to enable DV, and it is doing the same thing (black screen after login). Now i went back to safe mode and disabled it. What should I do next?
My System SpecsSystem Spec
22 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Techtony96 View Post
Ok, so I went through all the steps to enable driver verifier, the computer booted up, I signed in, and now my desktop wont show up and my screen is black. I booted into safe mode, disabled DF, and then booted booted normally. Went through the process to enable DV, and it is doing the same thing (black screen after login). Now i went back to safe mode and disabled it. What should I do next?
Very common situation.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Now disable Verifier again. Dont select any driver provided by "microsoft", "macrovision" and "unknown" in the list. Hopefully this time it will BSOD after getting to the desktop.

BTW, you replied that you ran memtest86+, but did not report the result
My System SpecsSystem Spec
22 Dec 2013   #9
Techtony96

Windows 7 Home Premium x64
 
 

I ran Memtest86 for 10 hours and got 11 passes with 0 errors, if there is some output file that i am unaware of, let me know and i can post it here.

Drivers to verify: NVIDIA, Realtek, AMD, Atheros (WiFi Card), Intel

I am NOT verifying: <unknown>, Macrovision, Malwarebytes, and Microsoft

ok, got to my desktop this time.
My System SpecsSystem Spec
22 Dec 2013   #10
Techtony96

Windows 7 Home Premium x64
 
 

Once I got to my desktop, I opened chrome and it BSOD'd immediately.
Now it BSOD's every time windows boots up. I used Startup repair which got me back to where i can get to my desktop. I attached the minidump file from when it BSOD with DV on.
My System SpecsSystem Spec
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