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Windows 7: BSOD Memory_management, Bad_pool_header, etc.

23 Dec 2013   #1
Mikle190

Windows 7 Ultimate x64
 
 
BSOD Memory_management, Bad_pool_header, etc.

Hello SevenForums!

I have a problem with my Pc, it seems to crash pretty often and can be difficult to start after. It do also often crash when i'm using Firefox.

I have tried to test ram with memtest,
Updated Crucial SSD Firmware,
Installed an fresh Windows 7
And scanned with Kaspersky and malvarebytes.

I'm pretty lost and don't know what to do, i hope you guys can help me out!
Ask if you need anything and i'll try to support you as good as possible.

Thanks in advance and a merry christmas
- Mikkel


My System SpecsSystem Spec
.
26 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Mikle190. Sorry for this unexceptional late reply.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {8887, fffffa8001b95e80, fffffa8001b95b80, 501}

Probably caused by : hardware_ram ( ZEROED_PAGE_CORRUPTED )

Followup: MachineOwner
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
27 Dec 2013   #3
Mikle190

Windows 7 Ultimate x64
 
 

Hi Arc!
No problem at all - i'm just happy to have the opportunityto seek for advises!

I have tried to run Memtest86 for 15 hours straight and i think it was on 11 passes when i stopped - not a single error was found. Right now am i trying to run on only 1 RAM block, to see if it makes a differens, but i do still get the same errors.

Since last have i updated every driver, but i do still experince the problems - furthermore it has started showing to new BSOD: SYSTEM_THREAD_EXEPTION_NOT_HANDLED & sYSTEM_SERVICE_EXCEPTION.
It did is forget to tell, that my Kaspersky Internet Secutirty is having problems starting, after an BSOD.

Thanks for your respons, i hope to hear from you again!

- Mikkel
My System SpecsSystem Spec
.

27 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is good to know that the RAM is OK

The Kaspersky issue will be over by a single uninstallation and reinstallation.

Next step .... enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
27 Dec 2013   #5
Mikle190

Windows 7 Ultimate x64
 
 

Hi again,

I have tried to run verifier, but after it's enabled, i can't start windows, it crashes just after the windows loading screen. I'm not sure how to start my computer in safemode, f8, delete, bios - nothing gives me the option to start in safemode, so i have restored to an earlier system restorepoint.

Can i see somewhere which driver it was, that prevented my PC from starting?

I'm gonna attach my new crashdump.


Thanks for fast responds - your help is much appreciated!
My System SpecsSystem Spec
27 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into Safe Mode, then disable verifier. Uninstall these two:
  • Itunes
  • Daemon Tools
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Then restart and boot the computer back in normal mode. Use it normally. Let us know how it is running there.
_________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88005e58360, fffff98006732ee0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1360 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Dec 2013   #7
Mikle190

Windows 7 Ultimate x64
 
 

Great, I'm now able to run with the verifier! Am i just gonna let it run for 24 hours, and then get back to you? Do you think uninstalling Deamon Tools and Itunes have solved my problem completely?
My System SpecsSystem Spec
27 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon tools can cause any issue, and when it is combined with itunes it is almost an evil

But I doubt that it is the only reason behind the "Hardware RAM" error we got from the crash dumps. Let us wait and see what happens next.
My System SpecsSystem Spec
28 Dec 2013   #9
Mikle190

Windows 7 Ultimate x64
 
 

Hi,

After unistalling Daemontools and Itunes is it still restartning :/

I'v attached my dumpfile.
My System SpecsSystem Spec
29 Dec 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable verifier.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let the computer run normally, without DV enabled. Let us know how it is running.
My System SpecsSystem Spec
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 BSOD Memory_management, Bad_pool_header, etc.




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