BSOD error: 0x116 ; Fuzzy screen, Frozen, pulling plug required

A3AM · 23 Dec 2013

Hi everyone,

I purchased a new MSI Radeon HD 7770 graphics card a few days ago and installed it into my pc.

Every time I try to complete simple tasks like, installing new software or playing games I get the same blue screen. Recently, It has started to flash before crashing, like the screen will go black, re-appear not allowing me to have any control and then it goes black again. This happens a few times until it shows the 0x116 BSOD.

It is either a blue screen or my monitor goes fuzzy and it completely freezes, forcing me to hold the power button or pulling the plug.

I've searched EVERYWHERE but I can't seem to find a suitable solution for my problem.

This is the crash dump I retrieved through WhoCrashed:

On Sun 22/12/2013 23:58:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122213-17784-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBD88)
Bugcheck code: 0x116 (0xFFFFFA8001D1E4E0, 0xFFFFF880068B8D88, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 22/12/2013 23:58:48 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF880068B8D88)
Bugcheck code: 0x116 (0xFFFFFA8001D1E4E0, 0xFFFFF880068B8D88, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

My following specs:

-Windows 7 64bit
-Intel Core 2 Duo E7400 @ 2.80GHz
-2GB DDR2 RAM
-MSI Radeon HD 7770 GHz Edition
-750w Power Supply
-DVD-RW Drive

I've been trying to fix this problem for days now,

I have tried:
-Installing the latest AMD drivers
-Re-Installing Windows 7

My CPU temp. is at 33c and my GPU is at 30c so it is not an overheating issue.

Please could anyone help, I would appreciate it greatly.

Thanks,
-A3AM

Arc · 23 Dec 2013

Hi A3AM.

First, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Second, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Let us see a screenshot of the furmark window, before you close it.
Printscreen button (or function+Printscreen; depending on the keyboard type) will copy the image of the window. Open Paint then, and just paste. The image will be there. Save it and upload it following Screenshots and Files - Upload and Post in Seven Forums

Third, Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

A3AM · 23 Dec 2013

I try to but whenever I am installing or doing anything simple I get the BSOD error 0x119 again. Please help

Arc · 24 Dec 2013

As a basic and alternative test, remove the GPU, use either the onboard graphics or another GPU and see the situation.

All the issues are display related.