System crashes and reboots when in standby


  1. Posts : 58
    Windows 7 Professional 32bit
       #1

    System crashes and reboots when in standby


    I recently ran a few manual installs to obtain Drivers/Downloads from Toshiba's website for a Tecra laptop. This seems to be what might be causing the recent crashing. Perhaps I applied a driver that shouldn't apply to this system..

    Recent event has about 20 entries of:
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Last entry:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8003f9b040, 0xfffff80000b9c3d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122413-7800-01.

    Dmp attached in zip file.
    Thanks in advance!
      My Computer


  2. Posts : 1,449
    Windows 7 ultimate 64-bit
       #2

    In a case like this yes; while the updates may appear to look like they are for your model laptop; sometimes they are meant for other models within the laptop "family". I would try and do a system restore back to before the updates were installed and i believe that should resolve the issue. If it doesn't, then there is some other underlying issue going on.
      My Computer


  3. Posts : 58
    Windows 7 Professional 32bit
    Thread Starter
       #3

    matts6887 said:
    In a case like this yes; while the updates may appear to look like they are for your model laptop; sometimes they are meant for other models within the laptop "family". I would try and do a system restore back to before the updates were installed and i believe that should resolve the issue. If it doesn't, then there is some other underlying issue going on.
    That is correct. However, I'm not 100% if it is the case, and so would want to see first if someone can verify the memory dump. Thanks!
      My Computer


  4. Posts : 58
    Windows 7 Professional 32bit
    Thread Starter
       #4

    I double checked this to see if there are any flags in Device Manager. Everything checks out.
    I did update to latest BIOS recently, and this however didn't resolve.
    I'll try looking for graphics card updates.. not sure what else.. Thanks again in advance!
      My Computer


  5. Posts : 1,449
    Windows 7 ultimate 64-bit
       #5

    jer18 said:
    I recently ran a few manual installs to obtain Drivers/Downloads from Toshiba's website for a Tecra laptop. This seems to be what might be causing the recent crashing. Perhaps I applied a driver that shouldn't apply to this system..

    Recent event has about 20 entries of:
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Last entry:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8003f9b040, 0xfffff80000b9c3d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122413-7800-01.

    Dmp attached in zip file.
    Thanks in advance!
    Actually; it would help if you re-post or edit original post following the bsod instructions at the top. You need to zip them with a zipping program.

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  6. Posts : 58
    Windows 7 Professional 32bit
    Thread Starter
       #6

    New Attachment. I've now used the SF_Diagnostic_Tool.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:13.
Find Us