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Windows 7: System crashes and reboots when in standby

24 Dec 2013   #1
jer18

Windows 7 Professional 32bit
 
 
System crashes and reboots when in standby

I recently ran a few manual installs to obtain Drivers/Downloads from Toshiba's website for a Tecra laptop. This seems to be what might be causing the recent crashing. Perhaps I applied a driver that shouldn't apply to this system..

Recent event has about 20 entries of:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Last entry:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8003f9b040, 0xfffff80000b9c3d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122413-7800-01.

Dmp attached in zip file.
Thanks in advance!


My System SpecsSystem Spec
.
24 Dec 2013   #2
matts6887

Windows 7 ultimate 64-bit
 
 

In a case like this yes; while the updates may appear to look like they are for your model laptop; sometimes they are meant for other models within the laptop "family". I would try and do a system restore back to before the updates were installed and i believe that should resolve the issue. If it doesn't, then there is some other underlying issue going on.
My System SpecsSystem Spec
24 Dec 2013   #3
jer18

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by matts6887 View Post
In a case like this yes; while the updates may appear to look like they are for your model laptop; sometimes they are meant for other models within the laptop "family". I would try and do a system restore back to before the updates were installed and i believe that should resolve the issue. If it doesn't, then there is some other underlying issue going on.
That is correct. However, I'm not 100% if it is the case, and so would want to see first if someone can verify the memory dump. Thanks!
My System SpecsSystem Spec
.

30 Dec 2013   #4
jer18

Windows 7 Professional 32bit
 
 

I double checked this to see if there are any flags in Device Manager. Everything checks out.
I did update to latest BIOS recently, and this however didn't resolve.
I'll try looking for graphics card updates.. not sure what else.. Thanks again in advance!
My System SpecsSystem Spec
30 Dec 2013   #5
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by jer18 View Post
I recently ran a few manual installs to obtain Drivers/Downloads from Toshiba's website for a Tecra laptop. This seems to be what might be causing the recent crashing. Perhaps I applied a driver that shouldn't apply to this system..

Recent event has about 20 entries of:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Last entry:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8003f9b040, 0xfffff80000b9c3d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122413-7800-01.

Dmp attached in zip file.
Thanks in advance!
Actually; it would help if you re-post or edit original post following the bsod instructions at the top. You need to zip them with a zipping program.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
30 Dec 2013   #6
jer18

Windows 7 Professional 32bit
 
 

New Attachment. I've now used the SF_Diagnostic_Tool.
My System SpecsSystem Spec
Reply

 System crashes and reboots when in standby




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