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Windows 7: Sudden BSOD+loud noise from system

24 Dec 2013   #1
jer18

Windows 7 Professional 32bit
 
 
Sudden BSOD+loud noise from system

Hi all,


This morning our dell desktop had sounded off a grinding noise and immediately shut down. The user at the computer had Outlook open and attempted to open a web browser when the issue occurred.. This is a refurb, possible hardware failure?



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009CB7170
BCP2: FFFFF88003E3ECB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
24 Dec 2013   #2
jer18

Windows 7 Professional 32bit
 
 

Upon further investigation this system had Bios A01 installed - its now upgraded to A15.. This may have been a factor. The loud noise I heard first hand is really just the system revving to full power at startup -_-
My System SpecsSystem Spec
02 Jan 2014   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by jer18 View Post
Hi all,


This morning our dell desktop had sounded off a grinding noise and immediately shut down. The user at the computer had Outlook open and attempted to open a web browser when the issue occurred.. This is a refurb, possible hardware failure?



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009CB7170
BCP2: FFFFF88003E3ECB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Hi jer18,

BUGCHECK ANALYSIS
Quote:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
igdkmd64+23cb0
fffff880`03e3ecb0 4889542410 mov qword ptr [rsp+10h],rdx

SYMBOL_NAME: igdkmd64+23cb0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME: igdkmd64.sys
Kindly boot the system to safe mode:

Safe Mode

And remove the Intel video drivers. Once done restart in normal mode and then install the relevant video driver:

Updating Dell Drivers

Kindly update your system specs here by following this.Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

13 Jan 2014   #4
jer18

Windows 7 Professional 32bit
 
 

My System SpecsSystem Spec
14 Jan 2014   #5
SandeepP

Winndows 7 32 bit
 
 

Hi jer18,

Thanks alot for the REP really appreciate it. If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
Reply

 Sudden BSOD+loud noise from system




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