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Windows 7: BSOD when opening certain programs

24 Dec 2013   #1
akitsuki05

Windows 7 Home Basic 64bit
 
 
BSOD when opening certain programs

Hi everyone!
So, i was playing an MMORPG while browsing the net and watching anime (yeah, I was multitasking ) when suddenly a wild BSOD appeared! When I restarted my laptop, everything went smoothly again, and after a few hours, the BSOD reappeared (I'm only playing and browsing the net this time). And when I restarted my laptop, whenever I open Mozilla Firefox, Google Chrome, and VLC Media player, the BSOD appears. I tried many things like:
  • reinstalling the said programs
  • running a diagnostic test on my hardwares
  • scanning my laptop with antivirus
  • Lastly, make it rest for the night
There were no viruses detected. No hardware problems (I thought it was a HDD or Memory problem). Reinstalling didn't help. Please help me! I don't know if there was a thread already for this.
Another thing... HAPPY HOLIDAYS!!


My System SpecsSystem Spec
.
24 Dec 2013   #2
akitsuki05

Windows 7 Home Basic 64bit
 
 

Added info: I haven't installed any hardware or even updated anything for at least a week. And I haven't tried if the BSOD appears when opening other programs (it's a pain to restart every BSOD appearance -_-). My laptop's running slowly afterwards and I'm running on safe mode.
My System SpecsSystem Spec
25 Dec 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update your Display driver from Dell. It is too old and causing the BSODs.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80044284e0, fffff88006e51a1c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80044284e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006e51a1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7a1c
fffff880`06e51a1c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06be41c8 fffff880`06ef8140 : 00000000`00000116 fffffa80`044284e0 fffff880`06e51a1c 00000000`00000000 : nt!KeBugCheckEx
fffff880`06be41d0 fffff880`06ef7e4a : fffff880`06e51a1c fffffa80`044284e0 fffffa80`044de010 fffffa80`08003010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06be4210 fffff880`0df92f13 : fffffa80`044284e0 00000000`00000000 fffffa80`044de010 fffffa80`08003010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`06be4240 fffff880`0dfc0ed6 : fffffa80`ffffffff 00000000`00004436 fffff880`06be4390 00000000`00000006 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06be4320 fffff880`0dfa6ce9 : fffffa80`0893f000 ffffffff`feced300 00000000`00000006 fffff880`16ee2ba4 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`06be4360 fffff880`0dfa9be7 : 00000000`00000001 00000000`00000000 fffff880`06be44d0 fffff8a0`06a14b60 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`06be4460 fffff880`0dfa82d8 : fffff8a0`06a14b60 00000000`00000000 fffffa80`0893f000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`06be44a0 fffff880`0dfa8274 : 00000000`00000000 00000000`00000001 fffffa80`0893f000 fffff880`0dfa6b56 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`06be4630 fffff880`0dfb177e : fffffa80`07e72a60 00000000`00000001 00000000`00000001 fffff880`06e50c54 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x184
fffff880`06be46a0 fffff880`0dfb1527 : fffff8a0`06a14b60 00000000`00001000 fffffa80`07e72a60 fffff8a0`06a14b60 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`06be46f0 fffff880`0dfb0ecb : fffff8a0`06a14b60 fffffa80`0893fc80 00000000`00000000 fffffa80`0893fc80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`06be4750 fffff880`0dfa48a4 : fffffa80`0893f000 fffffa80`0893f000 fffff8a0`06b66f18 fffffa80`0893f000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`06be4790 fffff880`0dfa1257 : 00000000`c0000001 00000000`00000000 00000000`00000008 fffffa80`0893f000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`06be47d0 fffff880`0dfbb7d9 : 00000000`00000000 fffff8a0`0648fbe0 fffffa80`00000006 fffffa80`03d0c210 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`06be49a0 fffff880`0dfbb514 : fffff880`03168f40 fffff880`0dfbaf00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`06be4b90 fffff880`0dfbb012 : 00000000`00000000 fffffa80`0995b710 00000000`00000080 fffffa80`08003010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`06be4bc0 fffff800`047242ea : 00000000`07a1eb17 fffffa80`07e6fa00 fffffa80`039c9990 fffffa80`07e6fa00 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`06be4c00 fffff800`044788e6 : fffff880`03164180 fffffa80`07e6fa00 fffff880`0316efc0 00000000`00000002 : nt!PspSystemThreadStartup+0x5a
fffff880`06be4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7a1c
fffff880`06e51a1c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7a1c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dcc4f1d

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`06e4a000 fffff880`06e9b000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri May 13 02:50:29 2011 (4DCC4F1D)
    CheckSum:         00054C99
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

25 Dec 2013   #4
akitsuki05

Windows 7 Home Basic 64bit
 
 

Arc,
I updated my drivers and it went well. A question though, why doesn't it update in my windows update? I'm pretty sure I enabled it. Thanks a lot! This thread is solved!
My System SpecsSystem Spec
26 Dec 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am not very sure that why the display driver is not updated via windows update. But it is a fact that it should have been.

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD when opening certain programs




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