Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD's, error 0x8000000000000002

25 Dec 2013   #1
ClausKvick

Windows 7 HomePremium 64bit
 
 
Random BSOD's, error 0x8000000000000002

Hello Seven Forums

For quite a while now, I have had random BSOD happen. At first it was a rare occasion but lately it's become a lot more frequent.

I have read several posts here on SevenForums about this error and from what i can tell, this error can mean a lot of things but most posts ended with user having to update drivers so i went on and did that but without luck.

I have followed the instructions from gathering the diagnostics and attached them to this post, i really hope you can help me out.

Big thanks in advance

Claus Kvick


My System SpecsSystem Spec
.
25 Dec 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF Claus .

Although I would like having more than two dump files, the problem appears to be a driver
issue at the moment, I suspect AVG but I'm not pointing any fingers yet.

Please follow these steps to help and cover the culprit:
Quote   Quote: Originally Posted by Arc View Post
Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
  • BTW, the BIOS is extremely old but we will only keep that in mind for now.


Let us know the results.
My System SpecsSystem Spec
02 Jan 2014   #3
ClausKvick

Windows 7 HomePremium 64bit
 
 

Hello yoyo155 and thank you for replying

Sorry for the late reply, been away on vacation. I will try your suggestions right away and get back to you

Claus Kvick
My System SpecsSystem Spec
.

02 Jan 2014   #4
YoYo155

Windows 10
 
 

I'll be here .
My System SpecsSystem Spec
04 Jan 2014   #5
ClausKvick

Windows 7 HomePremium 64bit
 
 

Hi yoyo155

I have now tested with memtest86 and Driver verifier. Memtest ran for about 30 hours and found 0 errors but after about 18 hours of driver verifier, i had another BSOD same error code as always.


Attached: New dump files and Screen shot of memtest86

Claus Kvick
My System SpecsSystem Spec
04 Jan 2014   #6
YoYo155

Windows 10
 
 

Hmm, well DV (Driver Verifier) didn't find any faulting drivers that usually indicates
a hardware issue, on the other hand a single dump isn't enough let DV crash the machine a few more times
and post the new dumps the same way as before .

I also recommend, since you populated all DIMM slots, updating your BIOS.
warning   Warning
Flashing the BIOS is a risky procedure. If you are uncomfortable
performing it yourself have a technician perform it for you.
Regardless, flashing is at your own risk.


Prior to updating the BIOS, reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

If any component is overclocked reset it back to stock speeds!

Current BIOS:
Code:
BiosVersion = 1103   
BiosReleaseDate = 07/11/2008
Update available:
Code:
Version 2105
P5Q3 Deluxe/WiFi-AP @n BIOS 2105
Enhance the compatibility with certain memory.
                     1,19 MB - update 2009.07.03
My System SpecsSystem Spec
08 Jan 2014   #7
ClausKvick

Windows 7 HomePremium 64bit
 
 

Ok. i will get right on it. Thank you
My System SpecsSystem Spec
10 Jan 2014   #8
YoYo155

Windows 10
 
 

Any updates ?
My System SpecsSystem Spec
Reply

 Random BSOD's, error 0x8000000000000002




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD and Random Crashes - Error 0x8000000000000002
Hi. This has been a problem that's happened a few times but is happening more and more frequently. I know very little about computers so it's really confused me as to why it's happening, I've only had my laptop for 2 years and as far as I'm aware, I haven't done anything in particular to set it...
BSOD Help and Support
BSOD Random Crashes error keyword 0x8000000000000002
Hi My pc was new last July and since then I've been getting random BSODs for the last 6 months. It has occured when I'm using Adobe Photoshop, Lightroom but has also crashed when the PC has simply been sitting idle. There is no patterns to the crashes. It often wont happen for a few weeks at a...
BSOD Help and Support
BSOD Kenel-Power, error 0x8000000000000002, Random reasons
Backstory: I had installed 2x DDR2 2GB A-Data RAM modules and 2x DDR2 1GB Kingston RAM modules. At the time I was running Windows 7 x86 so I only had 3.6Gb of RAM. Decided to upgrade to Windows 7 x64, to have 6Gb of RAM, but then this problem started. It happens randomly, when I watch a movie, play...
BSOD Help and Support
BSOD during Random times, error 0x8000000000000002
I've been getting a strange problem that I thought I fixed a couple of months ago, although this time I was able to get a .dmp file and I was wondering if anyone is able to figure out why I keep getting this random BSOD. file attached. - System - Provider ...
BSOD Help and Support
Random BSOD during Random times, error 0x8000000000000002
Hey everyone, Im new here on this forum. I've been having this extremely frustrating problem ever since i swapped out my Motherboard for a new one. I reformatted my computer multiple times, yet my computer seems to BSOD randomly. What happenes is that everything becomes unresponsive; cant...
BSOD Help and Support
Random BSOD, error 0x8000000000000002
Hello Seven forum I have been getting random BSOD for a while now, error 0x8000000000000002 OS: Windows 7 64bit Home Premium (upgrade from vista) Hardware Age: about 1 year old OS Age: Fresh, about a week old but have had the problem with previous installations It seems to be random,...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:07.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App