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Windows 7: BSODs and random lockups

26 Dec 2013   #1
Neo42

Windows 7 Home Premium 64 bit
 
 
BSODs and random lockups

Been getting BSODs and lockups at random past few months, usually only once a day at max, though today I've locked up twice and figured time to try and get to the bottom of it. It seems like this happened after a driver update for my graphic card a few months ago (v320 or something like that, honestly can't remember for sure) and would just get black screens whenever tried to play Just Cause 2 and rolled driver back in order to be able to play the game. And ever since then have been getting the BSODs/lockups. Have tried different versions of nvidia drivers trying to fix this issue to no avail, clean installing every time. Not very tech savvy so figured this best place to go to get any help if possible.


My System SpecsSystem Spec
.
26 Dec 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Neo42.

Seeing a lot of drivers as failing, I will want to see two things at first.

One, as it is not very likely to fail so many of drivers at once, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Two, it becomes a must to see your system setup; but the MSINFO32.nfo file that you uploaded is corrupt. Upload your MSINFO32.nfo file once again.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Then we will be able to proceed with the troubleshooting.
________________________________________________________________________________________
Code:
0: kd> lmvm HECIx64 ; lmvm iaStor ; lmvm nvlddmkm ; lmvm xusb21 ; lmvm Netwsw00
start             end                 module name
fffff880`07564000 fffff880`07575000   HECIx64  T (no symbols)           
    Loaded symbol image file: HECIx64.sys
    Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys
    Image name: HECIx64.sys
    Timestamp:        Wed Oct 20 05:03:43 2010 (4CBE2AD7)
    CheckSum:         0001B15F
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`0187a000 fffff880`019ce000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Nov 06 13:14:52 2010 (4CD50774)
    CheckSum:         0007413F
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`0881d000 fffff880`092c8000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`0b800000 fffff880`0b812100   xusb21   T (no symbols)           
    Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
    CheckSum:         00020048
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`0964c000 fffff880`0a19d000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Thu Dec 06 17:41:36 2012 (50C08B78)
    CheckSum:         00AFF4D3
    ImageSize:        00B51000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
28 Dec 2013   #3
Neo42

Windows 7 Home Premium 64 bit
 
 

Memtest went through 8 passes with 0 errors/red lines.

Here's my msinfo32.nfo again, but when I try to open it myself it says it's corrupt/incompatible... Can look at it in a text editor, though I'm sure that's lot less efficient.
My System SpecsSystem Spec
.

29 Dec 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As memtest is not showing any error, and as I noticed a lot of failing drivers earlier, better we go for a Clean Reinstall - Factory OEM Windows 7 which is supposed to solve all the driver issues in a single go, hopefully.
My System SpecsSystem Spec
30 Dec 2013   #5
Neo42

Windows 7 Home Premium 64 bit
 
 

Did a clean reinstall and just now laptop locked up on me. Here's a more up to date zip of SF Diagnostic Tool info but no BSOD/minidump to go with it yet so don't know how much help it'll be.
My System SpecsSystem Spec
30 Dec 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You got some ASUS bloatware.
Code:
Event[1138]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-12-29T17:13:07.189
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Asus2
  Description: 
The ATKGFNEX Service service terminated unexpectedly.  It has done this 1 time(s)
You should not have got installed them at all.

Some Disc errors are also reported.
Code:
Event[1079]:
  Log Name: System
  Source: Disk
  Date: 2013-12-29T16:38:15.425
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Asus2
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR2.
Test your HDD: SeaTools for DOS and Windows - How to Use

XHCI driver is not installed.
Code:
Event[1648]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2013-12-29T17:43:45.933
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Asus2
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80070103: Fresco Logic - Other hardware - Fresco Logic xHCI (USB3) Root Hub.
Install Fresco Logic FL-1000/1009 USB 3.0 Controllers from Station-Drivers - Fresco Logic (drivers)

The system seems to be overheating.
Code:
Event[2776]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-12-30T00:23:43.457
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Asus2
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 378K             
_TC1 = 2             
_TC2 = 10             
_TSP = 10000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 376K             
_HOT = 0K             
_PSL - see event data.
And the crash occurs just after the heat event. Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Also do it: Windows Update - Reset.

Let us know the results.
My System SpecsSystem Spec
30 Dec 2013   #7
Neo42

Windows 7 Home Premium 64 bit
 
 

Removed ATK Package. My bad on installing it, thought I'd need the fn key to be functional but after some thought I realize I have no need of this key. Plus, if it is causing errors, then it should go.

Seatools passed without errors.

XHCI drivers were installed, updated them to most recent from your link.

Reset Windows Update history as requested.

Here's a screenshot of Speccy summary after 2 hours of my normal usage. CPU and Graphics temps would also get into the 90s as well while I'm playing FF14 actively. With FF14 in background temps tend to be steady in the 70s.

Update: Used some condensed air to clear out vents and now running only in the 60s for temps after a hour of use, much better. Don't know why I didn't think of that sooner.
My System SpecsSystem Spec
31 Dec 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OMG!

Attachment 299536

Dismantle the computer. Clean everything inside. Clean all the air vents and fan grills so that it can blow the hot air out efficiently. Laptops are by nature congested and not very heat efficient.

While re-seating, apply new thermal paste to the CPU.



As it is a laptop, you may not be personally able to do it. In that case ask a technician to do it for for you. But it is to be done on an emergency basis. Your computer is already a frying pan.

Also get a cooling pad for the laptop.

No need to post any more crash dumps before it is done. The computer must to crash in such a high temp.

Let us see another speccy screenshot when all are done.

Do it as early as possible. Use the computer the least possible before it is done. No gameplay at all.
My System SpecsSystem Spec
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