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Windows 7: BSOD referencing 0x00000116 and dxgkrnl.sys after replacing most hw

28 Dec 2013   #1
NicoleClaire

Windows 7 Ultimate 64 Bit
 
 
BSOD referencing 0x00000116 and dxgkrnl.sys after replacing most hw

Hello,

I am completely stumped with my recent computer issues. Let me give a little back story of what I know of this particular error.

Back in January I was experiencing terrible issues while playing games like Sleeping Dogs and Far Cry 3 where my GPU would increase upwards of 100+ C and then crash my computer. I received the dreaded "display driver stopped responding and has recovered" messages for well over 1-2 weeks after cleaning out my case/GPU, applying thermal paste to the GPU and CPU. It would be okay sometimes where the temperature would not climb but then randomly it would start to climb and I would crash with that error. This began happening while watching videos and was happening at a more frequent pace. I was going to replace it but I decided against it and did a full reinstall and reformat of Windows 7.

Ta-da! The issue went away! Completely. Absolutely no fear or worry of that error occurring. Fast forward to November of this year and after Black Friday passed I absolutely wanted to get a new video card. It was something I was planning on getting in a few more months once I had the money to afford it.

One day I was just watching a movie or playing a game I honestly don't remember when all of a sudden something inside the computer (presumably the video card) started to make a clicking computer like it was "stuck" kind of like when a record skips in a way. After a few seconds of the sounds the computer restarted. I didn't think much of it but then while I was watching some videos online it happened again. The computer made an awful clicking noise and then reboot itself. This went on every 5-20 minutes for a few hours until I just completely removed any Nvidia drivers on my computer at all. After clearing out the drivers my computer was then BSOD'ing in safe mode. I could hardly boot it but I figured I will just do whatever I can to get into safe mode and remove the Nvidia drivers.

Eventually I removed them completely. I then tried to use driver fusion and about 4-5 instances of various drivers. I Figured maybe there was just an issue with the GTX 580 and the 331.xx drivers. I moved back several builds and the issue kept happening. I would be sitting in Windows and just watching a video and then all of a sudden the computer would lock up. The very first thing I noticed during these lock ups was the video would go out, then the computer would make a noise and then reboot.

I figured this was a great time to upgrade my video card! I got excited and went and upgraded to a EVGA GTX 770 and bought a 27" monitor to take advantage of the higher resolution (old monitor was 1680x1050). I Figured this would be a great present for me for X-mas! I was very excited and took that thing home and played it for days and days and loved it...until.

Last Saturday I was sitting around and got up to get some lunch. I was in the middle of a game of Path of Exile and I heard the familiar "doo doot" when Windows gets to the login screen. I got really curious and checked event viewer. My computer was crashing and referencing 3 files ... dxgkrnl.sys, dxgmms1.sys, and nvlddmkm.sys (MY ARCH ENEMY FROM JANUARY!)... Ok I kind of panicked for a moment. This is a BRAND new video card and I am having similar crashes to what I was having in January from overheating?? I then went about my business and it started to happen more frequently! I kept crashing but these crashes I would lose display just like before and then the video card fans would get VERY LOUD and I would have to hard boot my computer because it sounded like it was going to explode!

I did some reading about the bug check errors after downloading BlueScreen Viewer. Yes, a lot of people referenced the display drivers (they are the cause of the issue after all) but what was causing them to go on the fritz like they were? I was using 3 2GB sticks of ram so I decided to swap out all of my RAM except for 1 stick. MAYBE just maybe the memory was bad? Keep in mind most components were from 2009. After running the computer for nearly 1 day with just 2 GB of ram I had no crashes. I decided maybe the memory was bad so I went and upgraded to 2x 4GB sticks. I now felt pretty confident my issues were gone.

1 day after replacing the RAM the computer kept receiving these terrible display driver crashes and losing video and basically freezing up in Windows. I dealt with it through Christmas and then yesterday I decided to reformat and reinstall Windows since it has been nearly a year.

After a fresh format and reinstall I installed all of my drivers (minus video drivers) and applications that I had lost (besides accidentally formatting all of my pictures I saved from the past 6 years, argh! but that is another story). I installed the video drivers and then got to downloading more applications. I was sitting idle in windows looking at some folder options when all of a sudden ... the fans begin to spin up super loud and then BOOM .... black desktop no video. I hard boot, check my mini dump and sure enough it is referencing the SAME bug check, the same display drivers ... as soon as I installed the new ones - AFTER a fresh format and reinstall.

This was last night. This morning Windows went to do all the updates before work but unfortunately it blue screened in the middle of them. I came home and my computer would NOT POST at all. I could not get any keys to work on my keyboard except for the F-lock key ... after 5 minutes my mouse lights never came on, keyboard lights never came on, and the video on the monitor never came on. I opened up the computer and reseated everything, moved the RAM, moved the video card to another PCI slot, etc. I then went to boot it and my motherboard lights came on (they have always came on), my video card was spinning just like it should and so was everything else. Everything had power, all the lights were on, but no one was home! I tried another monitor. Same issue. Eventually, after reseating everything and waiting somehow Windows boot up to the log in screen.

The VERY first thing I did was uninstall my Nvidia drivers. Completely. 100%. Gone. I then ran driver fusion and deleted them as well. Wanna hear something kind of funny? My computer has been running for the past 4-5 hours without crashing ... but it is more or less because the video drivers are not in play!

What is VERY confusing to me is that if this is a driver issue, why is that my computer wouldn't POST until I moved and reseated everything multiple times. Why is it that I will boot the PC and after about a full minute the video card will get super loud, fans will still be spinning and no problems it appears ... but the computer is still "crashing"? The BSOD aren't even in Windows, they are before I can log in SOMETIMES. Right now without drivers installed I am able to at least post on the internet for now.

Here is the kicker .... due to all of these issues I am going to exchange the video card tomorrow for another of the same type. I am ALSO going to replace my motherboard. I am simply at a loss for words as to what this could be .... unless I am just having the worst luck with video cards ever I think there is something wrong with my motherboard! Please tell me if I am wrong so I can save some money and time.

long story short ...

- replaced video card, still crashed

- replaced memory, still crashed

- reformatted and reinstalled windows, still crashing

- replacing motherboard tomorrow (all components will be new except for my processor at this point!)

I have tried at least 10+ recent Nvidia drivers. I have ALWAYS been an Nvidia super fan but right now I am really thinking if I can avoid these crashes I may invest in an ATI card! Please help me not make that mistake

My SF diagnostic zip is included.

Thank you for reading!


My System SpecsSystem Spec
.
28 Dec 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Host Name:                 CLAIRE
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Killdozer
Registered Organization:   
Product ID:                00426-OEM-8992662-00006
Original Install Date:     12/26/2013, 8:03:32 PM
System Boot Time:          12/27/2013, 5:53:03 PM
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              EX58-UD3R
I'd start with formatting the system and installing a genuine version of Windows 7. Using cracked Windows 7 installations (such as the ACER OEM installed on your retail motherboard) cause all sorts of problems, making diagnosing system crashes very difficult.

Start with a fresh genuine install, and see if your system is stable before purchasing hardware = you are better off spending the money on genuine Windows 7.
My System SpecsSystem Spec
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 BSOD referencing 0x00000116 and dxgkrnl.sys after replacing most hw




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