BSOD error 0x00000124 WIN7_DRIVER_FAULT


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD error 0x00000124 WIN7_DRIVER_FAULT


    Hi,

    I've recently been working on a system that suffers a periodic BSOD.

    There is a warning before the BSOD, with the system slowing down, the mouse becoming jerky, sound stuttering and then freezing.

    I've been looking through the dump files and a WIN7_DRIVER_FAULT is mentioned. It also refers to process NBservice.exe, which I believe relates to Nero Back It Up. However, I thought a 0x124 error related to hardware? If removing Back It Up is all I need to do to fix these BSODs, then I will very

    I would be very grateful if someone could review the attached dump files and advise if I'm in the right area?

    Thanks
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi MrPointy :)

    Are you talking about it?
    Code:
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    It is something default there. It appears everywhere, unless Driver Verifier is running behind. It is not anything to pay attention at.

    What you are talking about a stop 0x124 is absolutely right. It is some sort of hardware error.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80083a6028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    If you want to read:


    If you follow the parameter 2, you get ....
    Code:
    1: kd> !errrec fffffa80083a6028
    ===============================================================================
    Common Platform Error Record @ fffffa80083a6028
    -------------------------------------------------------------------------------
    Record Id     : 01cf1b4c8f9663c5
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/30/2014 10:51:01 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80083a60a8
    Section       @ fffffa80083a6180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x000000000001067a
    Processor ID  : 0x0000000000000001
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80083a60f0
    Section       @ fffffa80083a6240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : 7a 06 01 00 00 08 04 01 - bd e3 08 0c ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa80083a6240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80083a6138
    Section       @ fffffa80083a62c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 1 Bank 0)
      Status      : 0xf200004000000800
    So it indicates to some CPU BUS, as you can see. But if the first parameter is
    Code:
    Arg1: 0000000000000000, Machine Check Exception
    .....then it is a stereotype output, because
    A Machine Check Exception (MCE) is a type of computer hardware error that occurs when a computer's central processing unit detects a hardware problem.


    Here the error is detected by the processor BUS, it is not necessary that it is detecting its own fault.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

    It appears to be an old branded desktop Though the system spec says it is a custom build, I find it as an Acer Aspire M3802. Do you agree with me?
    Code:
    BiosMajorRelease = 8
    BiosMinorRelease = 0
    BiosVendor = American Megatrends Inc.
    BiosVersion = P01-A0
    BiosReleaseDate = 08/18/2009
    SystemManufacturer = Acer
    SystemProductName = Aspire M3802
    SystemFamily = Acer Desktop
    SystemVersion =         
    SystemSKU = To Be Filled By O.E.M.
    BaseBoardManufacturer = Acer
    BaseBoardProduct = EG43M
    BaseBoardVersion =
    Some primary suggestions in this case would be .....

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of the PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    If possible, update the BIOS.

    Also, it would be better to take some regular hardware tests.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.
    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Let us know the results.
    __________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80083a6028, f2000040, 800}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80083a6028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff880`009f8a58 fffff800`03a0ba3b : 00000000`00000124 00000000`00000000 fffffa80`083a6028 00000000`f2000040 : nt!KeBugCheckEx
    fffff880`009f8a60 fffff800`0359f453 : 00000000`00000001 fffffa80`082b4ea0 00000000`00000000 fffffa80`082b4ef0 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f8aa0 fffff800`03a0b700 : 00000000`00000728 fffffa80`082b4ea0 fffff880`009f8e30 fffff880`009f8e00 : nt!WheaReportHwError+0x263
    fffff880`009f8b00 fffff800`03a0b052 : fffffa80`082b4ea0 fffff880`009f8e30 fffffa80`082b4ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f8c50 fffff800`03a0af0d : 00000000`00000004 00000000`00000001 fffff880`009f8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f8c90 fffff800`039fee88 : 00000000`00000001 fffff880`009f0180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`009f8cc0 fffff800`0348746c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`009f8cf0 fffff800`034872d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f8e30 fffff800`03a03eea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0331bc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHpetQueryCount+0x1c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_bus
    
    FAILURE_ID_HASH:  {38a83809-f559-ef4c-bd8b-993a0e589732}
    
    Followup: MachineOwner
    ---------
      My Computer


 

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